Facebook redesigns mobile business pages

pagesFacebook today released a new mobile layout for business and fan pages, which gives users more actionable information up top but pushes unpinned page posts further down the screen.

The redesign better optimizes pages for the mobile use case, for instance, looking up a store’s location or hours, viewing a restaurant’s photos or seeing reviews and friend recommendations. The layout, with a top row of buttons and a prominent map and recommendations module, is similar to the design Facebook had been using for its local search product Nearby. The image below shows the new look for a brand page with multiple locations, an individual location page and the admin view of a page.

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New Facebook admin panel highlights reach and pushes Promoted Posts

insightsFacebook is testing an update to the page admin panel, which gives more prominence to reach metrics for recent posts and encourages page owners to promote those posts to increase their audience.

Some users are seeing a “Posts” section at the top of pages they have admin rights to, replacing the “Notifications” section, which included recent comments, wall posts and other fan activity. The new section shows the organic and paid reach of each recent post, along with an option to promote the post. Notifications are available from the top menu.

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Facebook tries new designs for mobile page-Like and app install ads

Facebook began testing new designs for its mobile app install ads and page post ads in its iOS app this weekend.

Following an update for Facebook for iOS, some users began to notice that the ads got a bit of a refresh. Page post ads have a new Like button in the corner, potentially making them more effective for fan generation, not just engagement and content marketing. Late last year Facebook changed the way page post ads appear to non-fans so that instead of a call to action to Like the page, the ads promoted interaction on the post itself. Now, these ads do both.

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‘Facebook for Every Phone’ page hits 200M Likes, more than double No. 2 page on site

mobile1

Facebook for Every Phone,” the official page for Facebook’s feature phone application has become the first page on the social network to surpass 200 million Likes, according to our PageData tracking service.

The page was created in August 2011, and back in June 2012 it was the first page to surpass the 100 million Likes mark. It’s still the only page to have done so. By comparison, the No. 2 page on the social network is its official community page, “Facebook,” with 87 million likes. YouTube holds the No. 3 spot with 70 million Likes.

Facebook for Every Phone is a native mobile app compatible with more than 3,600 different Java-enabled feature phones. The growth of the app’s fan page is an indication of how many of the social network’s mobile users are on feature phones. Facebook for Every Phone users are given the option to Like the page when they first log in to the app, a company spokesperson told us in April last year.
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Facebook brings back ‘Like Page’ button for page post ads in desktop feed, not mobile

Page post ads in the desktop News Feed once again include a “Like Page” button, which could make the unit effective for fan acquisition once again. However, the mobile version of the ad does not include the same call to action.

Page post ads can be links, photos, videos, offers, questions, events or statuses. These can be promoted to a page’s existing fans, friends of fans and audiences without any connection to the page. It used to be that when the ads were shown to non-fans, the unit emphasized the “Like Page” action over engagement, such as likes, comments and shares.

On Nov. 22 last year, Facebook changed this so users would interact with the post itself and be less likely to Like the page. Spruce Media found that clickthrough rate of this placement dropped from 2.52 percent down to 0.62 percent as a result. Conversion rate fell from 12.8 percent to 6.5 percent. The average cost per fan increased 270 percent.

Now, starting some point in the past week, the “Like Page” button is back for desktop News Feed page post ads, though not for the mobile equivalent. Advertisers should be aware of these differences as they plan their campaigns. Page post ads are generally good for content marketers and pages looking to increase engagement, but they are not optimized for fan acquisition. If getting new fans is an important secondary goal, advertisers may not want to buy mobile page post ads since they do not currently have the Like Page button.

For advertisers, it can be hard to keep up with Facebook’s tweaks, especially since the social network often tests different variations with different users. These design changes can significantly affect how users interact with ads, but advertisers do not get any information about whether their ad was shown to someone in a test group. An ad could be effective in gaining fans one day but then greatly underperform the next because of a small difference an advertiser can’t see. This makes it difficult for advertisers to compare past campaigns or to feel like they can apply previous learnings to their strategy today. We’d like to see Facebook give advertisers an accurate preview of what their ad will look like to the majority of the audience being targeted. Currently the social network gives advertisers a basic idea of what elements are included in an ad but day-to-day design changes are not reflected in the preview.

Facebook Adds User Subscription Recommendations Based on Page Likes

Facebook is now promoting its new Subscriptions feature by recommending people to follow based on the Pages users have Liked. For example, the screenshot below shows recommendations for a user “because you like [the Page] ‘Facebook + Journalists.’” The people being recommended are high-profile journalists for The New York Times, former managing editor and current opinion columnist Bill Keller, and social media editor Liz Heron.

Facebook launched the Subscribe button in early September as an asymmetrical feature encouraging users to receive updates published by non-friends (who have enabled their personal profiles to receive subscriptions). It has already introduced subscription recommendations, showing “People to Subscribe to” based on who a user’s friends already subscribe to. Those recommendations, and the new Page-based ones, appear in the sidebar module on the right side of a user’s active page — a conspicuous channel for subscription discovery.

The difference here is that Facebook is using Page context to target recommendations, rather than purely social context. Heron’s profile shows the total number of subscribers but no information about friends, presumably because the user has no friends who currently subscribe; Keller’s profile instead shows that one friend is subscribed but not the total.

[Thanks to Dan Birdwhistell for the tip and screenshot]

Page Managers Note: Today’s Insights Issues Were Just a Bug

While many Page managers religiously check Facebook’s Insights dashboard to get the latest stats on traffic and engagement, some encountered news alerts instead of their normal Page stats today. According to the alert messages, Page stats are said to be unavailable due to an insufficient “number of fans interacting with your page” – despite the fact that some Pages in question had large audiences.

Facebook confirmed to us this evening that the Insights issues today were indeed a bug. “Pages are very important to us and we’re working on fixing this issue as we speak,” a Facebook spokesperson tells us. “None of the data will be lost and insights will appear as they had previously.”

page-insights-errors

The Fastest Growing Facebook Pages: Vitaminwater, Cadbury Wispa, and a Venezuelan Politician

pagedata-logoLast week, beverage maker Vitaminwater launched a new campaign on its Facebook page: An in-house application that includes games and a contest where users can help choose a new flavor of its vitamin sugar water. The result, so far? The page was the fastest-growing among any major brand over the week, according to our PageData analytics service. It gained 323,000 fans to reach 767,000 people today.

More generally, here are a few other notes about the top leaders this week. Coming after Vitaminwater was Cadbury Wispa, a relaunched line of candy bar dearly loved in some parts of the world. Its page gained 195,000 fans to reach 461,000 today. Behind it, a Venezuelan opposition politician named Leopoldo Lopez saw a massive increase, growing 189,000 fans to reach 206,000.

pagedata-sarcasmAnd a quick note. At the top of list is a page called Sarcasm Society. It is apparently the page for a site of the same name. Sarcasmsociety.com comes up as a top result when you google “sarcasm,” yet it has almost no actual traffic, according to Compete. And, finally, almost all of the page’s growth has happened within the span of a day or two. So we’re assuming there’s something fishy here. Same for another page on the list, called Getting Paid.

Top Gainers This Week
Name Fans Gain↓ Gain, %
1. Sarcasm Society 1,453,401 +1,448,849 +31,828.84
2. vitaminwater 766,901 +323,389 +72.92
3. Cadbury Wispa 460,575 +195,395 +73.68
4. Leopoldo Lopez 205,820 +189,214 +1,139.43
5. Mafia Wars 4,137,663 +155,338 +3.90
6. Cheryl Cole 363,511 +116,475 +47.15
7. Getting Paid 1,836,626 +97,148 +5.58
8. Texas Hold’em Poker 3,040,150 +92,558 +3.14
9. Vin Diesel 6,224,611 +83,452 +1.36
10. Best Buy 829,987 +81,913 +10.95
11. Facebook 5,093,035 +74,450 +1.48
12. iTunes 1,922,436 +73,712 +3.99
13. Total Wipeout 308,774 +68,340 +28.42
14. Selena Gomez 3,001,306 +66,664 +2.27
15. House 2,148,933 +65,713 +3.15
16. David Guetta 1,085,442 +64,549 +6.32
17. The Bible 487,338 +63,510 +14.98
18. Roger Federer 2,979,384 +63,282 +2.17
19. Glee 232,765 +62,650 +36.83
20. Celebs on Facebook 1,298,590 +61,222 +4.95

Facebook Lite Reveals Bigger Changes Afoot

Facebook | Home-3Facebook Lite is a simplified version of the site, and it just came out of beta today, rolled out for now to English-speaking Facebook users. Although Lite is primarily intended for people with slow internet connections, especially in other countries it also reflects large-scale design changes that Facebook is gradually in the process of making.

Perhaps the most striking example of this more geological change is the home page News Feed in Lite, although the difference is not obvious at first.

And, there’s a big follow-on question here. Where users will be able to find applications and Pages? More on that in a moment.

In the March redesign, Facebook got rid of its algorithmically-enhanced feed, the one that showed a wide range of photos, status updates, who your friends just became friends with, romantic entanglements or disentanglements, and much else. Instead, the feed was just mostly status updates and posted links, with friends-of-friends and most other items chucked over into an auto-tuned right-hand column called Highlights. Upon launch, some users complained about the deluge of information in the new stream; instead of seeing the most interesting things their friends were up to, users saw the most recent things.

Facebook stream home

In Lite, Facebook has done the feed differently from what it currently is on the main site. The News Feed is called “All Stories.” Highlights actually still exists, but it’s a button right next to All Stories on the upper part of the site, called Top Stories. Click on it, and instead of the raw stream, you see the Highlights algorithm presented in a stream form. This top-button navigation is more like a feature Facebook had in a News Feed design years ago, as well as FriendFeed’s top stories feature.

The content of both feeds are also different in Lite than on the home site. Items from events and birthdays — two of the only apps on the site –  appear at the top of the new feeds.

Facebook lite home

I asked Facebook about the changes and a company spokesperson responded “we’ve heard the feedback about people preferring the algorithmic method that was news feed versus the stream. We’ve been working on the right way to balance that on the site.” The company has previously hinted at the same thing, shortly after the March changes resulted in a user uproar. In June, we heard that Highlights might be moved back into the stream as part of a move away from the raw stream — in some sense, Lite is an implementation of that.

What About Apps and Pages?

However, Lite is missing lots of things, including apps and Pages. There’s no easy way to find apps, because the bottom app toolbar is gone, apps don’t show up in Facebook’s auto-complete dropdown in search, and no items about apps currently appear in the News Feed. But not just third-party apps are missing. For example, Facebook’s popular Groups and Chat applications are also apparently too heavy for Lite, as are the friend filters it emphasized in the March design.

So, Lite will have to gain some more features if it hopes to offer the same richness of experience as the main site.

When I talked to Facebook today, the company re-affirmed that Lite is still what it was envisioned as — a simpler, faster way for new people in other countries to use the site. “But clearly, there’s some value to making it available to everyone in the world,” said the company spokesperson, “and like any product, it will continue to evolve. We’re not currently focused on integrating Platform, but we might integrate elements of Platform, or other apps from Facebook.”

If we’re looking at an early build of Facebook’s future, one can guess where missing items might go. Notifications have a new page, which you click to directly from a small link at the top of the News Feed. Unlike the current version, you can see all of your notifications at once. But there are no notifications from apps in it. Facebook could easily add app notifications in here, if it wanted to.

In sum, Lite is is what it is for now. Rather than Lite gaining more features in the future and becoming Facebook main site, Facebook will probably make its existing site lighter of features. In this sense, launching Lite to the world is just another way for the company to test out what changes are worth making. So, app developers and Page owners should have no cause for alarm.

@Facebook Launching Status Tagging for Friends, Pages, Events, and Groups Today

fblogosmallWhile status updates have become an increasingly important part of communication on Facebook over the last year, it’s never been possible to “tag” specific friends or Pages in a structured way like “@” mentions work on Twitter. However, that’s changing today. Now, Facebook is starting to roll out a new status tagging feature that will let users tag friends and Pages in status updates and posts in much the same way as they have been able to tag friends using Facebook Photos for a long time.

Here’s how it works: when writing a status update in the publisher, users can tag connections by using the “@” operator, just like on Twitter. However, instead of needing to remember friends’ usernames, Facebook pops up a dropdown menu that allows users to select any friend, Page, group, or event. When a friend, Page, etc, is tagged, that shows up on their wall. When you’re tagged, a notification is sent to you as well, and you can remove tags of yourself in others’ posts.

Here’s how it looks in the publisher:

facebook-status-tagging

The viral dynamics of photo tagging have played a very significant role in making Facebook the largest photo sharing site on the web, and “status tagging” should only make Facebook more engaging. Just as we’ve seen on Twitter, easy to use addressable identity is vital for enabling deeper, more engaging kinds of communication.

“People use status updates to tell stories about real world experiences,” Facebook’s Andrew Huang, product manager for the status tagging feature, told us about the new feature. “This is about making the site more engaging.”

Page Administrators Can Track Tags Too

It’s important to note that Facebook is enabling status tagging for all of a user’s Facebook connections – not just friends, but Pages, groups, and events as well. This means Page managers will now have a major new channel for tracking comments and feedback about their brand or business. Up until now, brands have been able to track posts and comments made on their Facebook Page directly by fans, as well as search public comments made by Facebook users through Facebook’s new real time search. Starting today, all @ tags will appear on the wall of the Page as well, even though users never visited the Page. The same applies to event and group administrators as well. That’s a big deal for Page administrators hoping to gain more insight into how they’re being talked about inside Facebook.

Finally, Facebook’s Huang told us today that while they’re waiting to see how this feature plays out before they expand it, Facebook is definitely thinking about how new Platform APIs could enable users to tag in even more ways. We don’t expect to see new status tagging APIs in the next couple months, but developers should start thinking about the ways their applications could integrate with status tagging on Facebook.

For now, Facebook says it’s going to be rolling out the new feature slowly slowly over the next couple weeks, so you may not see it immediately.

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