Facebook notifies page owners of engaging posts, tries other tactics to encourage Promoted Posts

pagesAs Facebook looks to convert more page owners into advertisers, it is trying even more new ways to highlight its Promoted Posts product.

Some users are now receiving notifications when one of their page posts performs better than average. The notification encourages page owners to advertise the post to get “even better results.” Whether or not they take the recommendation, page owners might appreciate the notice about how well their post is doing. This is similar to another recent test of a homepage module that identifies a well-performing post and links to a page where users could buy additional reach through Promoted Posts. This new test uses Facebook notifications instead.

page-notification

Another test some users are seeing lately is an additional button to promote their posts. The button in the top right corner of an existing post next to the “highlight” and “edit” options features a megaphone icon, which Facebook uses to denote advertising. The story also includes a “boost post” button in the bottom right corner. Other page owners are seeing different language, including “promote” “get more reach” or “advertise post” instead of “boost post.”

promote-post-button

Promoted Posts are page posts that get additional paid reach in News Feed among fans and friends of fans as a result of using a button on the page. Part of their appeal is that they don’t require page owners to create campaigns through the more complex ads create tool or Power Editor. However, as Facebook gets more aggressive in pushing these paid features, some page owners might be turned off.

First screenshot from Jay Baer via Social Marketers, a private industry group for social marketing professionals.

Facebook builds photo sharing app for Google Glass

glass-photosGoogle today announced a number of new partners, including Facebook, with apps for its wearable computing device Google Glass.

Facebook developed its own app Facebook for Glass, which will allow users to post photos from Google Glass to their Facebook Timeline and friends’ News Feeds. Users can share photos they’ve just taken or upload past photos. To include a caption, users can speak their description aloud. The app includes options to share with the public, friends only or privately with the “only me” setting.

For now, the app enables photo sharing but not other types of status updates or posts. If Google Glass eventually comes into wide use, Facebook is likely to develop other ways for people to share, browse content or connect with friends through the device. The social network aims to let people access Facebook from any platform, whether it’s web, mobile, smart TVs or emerging categories like wearable computers. Generally, though, it focuses its own development on the top platforms like web, Android and iOS, whereas apps for less popular platforms like Windows Phone and Blackberry are done by those companies themselves.

“We look forward to exploring Facebook experiences across new types of mobile devices; this is only a first step,” Facebook Mobile Product Manager Erick Tseng wrote in a post on Facebook.

More information about Facebook for Glass is available from the social network’s Help Center. Other partners with apps for Glass announced today are Twitter, Tumblr, Path, Evernote, CNN, New York Times and Elle.

glass-facebook-photo

Marqeta provides technology behind the Facebook Card, announces $14M in funding

marqeta-facebook-cardCommerce and payments platform Marqeta today announced that it is the company providing the technology behind the Facebook Card, a gift card that can hold balances for a number of retailers or restaurants simultaneously.

Marqeta had agreed with Facebook not to disclose this until now. The announcement came as part of news about Marqeta’s latest round of funding: a $14 million Series B from Greylock IL, Granite Ventures, Commerce Ventures and a number of new angel and strategic investors.

The company’s +M Platform connects online and offline commerce through prepaid loyalty programs, similar to the Starbucks Card. It also allows prepaid amounts from multiple merchants, which is what Facebook is taking advantage of for its card. Facebook Card is a resusable gift card that can be loaded with balances for different businesses when a user’s friends buy them gifts through the social network.

facebook-card-gifts
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Facebook lets users rate any place and change their ratings from desktop pages

recommendFacebook place pages now include an option for users to give star ratings to businesses and locations directly from their page on Facebook.com, even if they haven’t been to the location. Facebook tells us this is a test.

Previously, users could rate places from the Local Search section of the mobile app, and only if they had previously checked into the location or been tagged there. Facebook would also use the desktop sidebar to randomly prompt users to rate places they had been. There wasn’t a way for users to rate any place at any time they wanted until this past few weeks.

This enables users to go back and rate the places they might not have checked into on Facebook, but it also opens the door to rating manipulation. For instance, a business could ask friends or incentivize fans to give them five-star ratings. This became a problem at one point with app ratings. Facebook eliminated app reviews and ratings when manipulation made them no longer useful, but it later brought them back with more ways to keep them legitimate, such as random sampling. Facebook says it will continue to track engagement on place ratings to find ways to improve them over time.

This lates test on desktop place pages also gives users an easy way to change their rating. Before, the only way we could find to change a place rating was to do so through the activity log, but it could be difficult to find the rating among all of a user’s other actions. Changing a rating is not possible to do from the mobile app.
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Facebook adds option for star ratings on content in Timeline sections and apps

celebrityFacebook today completed its global rollout of the new Timeline design with sections for music, movies, books, fitness and more. Now, it will begin letting users rate content from those sections or from third-party apps.

Facebook says users have added nearly 200 million items to their sections daily. Since Timeline sections launched in March, more than 17 billion songs have been added to people’s music sections through Likes and listening activity from apps. With the option for star ratings on books, movies and TV shows, users will have even more ways to engage with content and add to Facebook’s burgeoning entertainment platform.

The data could improve Graph Search results, News Feed relevancy, ad targeting and other components of Facebook, while allowing third-party apps to be even more personalized and offer users better recommendations. Developers can also build in features to allow users to rate content through their apps using the “rate” action, which was recently added to Open Graph.

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Facebook brings new status updates to mobile so you can share what you’re watching, eating, feeling and more on the go

mobile-structured-status-composerFacebook has brought its new structured status update feature to its mobile website, allowing users to post what they’re watching, reading, eating, drinking, listening to or feeling from their phones.

When this feature was introduced in January and rolled out more widely in April, it did not have a mobile component. Now from m.facebook.com, however, users can make these kinds of posts, which suggests that the product is likely coming soon to the native Android and iOS apps.

Like on desktop, users can add their feelings or other activity by clicking on the smiley face in the composer when they start a new post. They’ll get a list of options: feeling, watching, reading, listening to, drinking and eating. Tapping on one will lead to another screen with common things people might be feeling or interacting with. Users can also add their own.

mobile-structured-status-updates

The resulting update will include an emoticon to represent the user’s feeling or tag the page associated with the user’s activity. The feature helps Facebook collect valuable information about users’ offline behavior while giving people new ways to express themselves and learn about things through their friends. Brands and entertainment pages could also get additional exposure when users tag them in these updates.

mobile-drinking-status-update

Facebook Wi-Fi program for businesses expands with Cisco Meraki integration

wifi_lgCisco Meraki, which offers cloud-managed networking solutions, announced a partnership with Facebook last week to include Facebook Wi-Fi in its new Presence platform for businesses to gather location analytics and promote engagement among visitors.

Facebook Wi-Fi is a service that allows businesses to offer customers free Wi-Fi after checking in on the social network. It began as a hackathon project a year ago and gradually rolled out as a local experiment with a few businesses in the San Francisco Bay Area. Now it’s a full-fledged commercial product thanks to the Meraki partnership.

The integration with Presence gives business owners access to Facebook page insights with aggregate demographic information about the customers who check in. The check-in also results in increased exposure for the business and leads users to a business’ Facebook page, which could lead to more Likes or interactions. It could be a useful feature for local businesses, retail locations, the hospitality industry or large events and conferences, which want to learn more about their visitors and generate word of mouth.

coupa-cafe-facebook-wifi
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Q&A with Facebook Strategic Partnerships Manager Ime Archibong

ime-archibong

In the first half of 2013, Facebook has made a number of moves to improve its platform for entertainment and lifestyle applications.

New Timeline sections give users a place to save and display their favorite books, movies, TV shows and music. Developers can use new common Open Graph actions like “want to watch” and “want to read.” Users can share what they’re listening to, eating, feeling and more through structured status updates. Graph Search lets them find content and recommendations through friends and others. And a deal with Rovi gives Facebook a detailed database of information about movies, TV shows and celebrities

We spoke to Facebook Manager, Strategic Partnerships Ime Archibong about the new opportunities for entertainment apps on the platform, Facebook’s expanding role in content discovery, and how Open Graph can represent our offline activities and memories. The following is an edited transcript from that interview.

Inside Facebook: So it seems like a good time to talk to you now with the the new Timeline sections, News Feed and Graph Search all launched. Let’s start by talking about the state of Facebook’s entertainment platform.

Ime Archibong: I’m really excited about the suite of assets that are available for apps right now, in the entertainment space particularly and in the music space, which is one of the things I’m most excited about. You have things that are great for users. Take sections in the Timeline redesign that came out. Users now have a home for where their music consumption goes, and I’m pretty excited about that.

News Feed continues to be an important piece of distribution property for apps. With the redesign and the prominence of the music section coming out, that’s another huge asset. Graph Search. I think we’re still a ways away from where we’re going to go with Graph Search, but there’s no mystery that Open Graph actions will be showing up in Graph Search at some point, and that’s going to be a good source of traffic for these entertainment apps.

And I like what we’re doing in mobile right now. The new pages redesign is slick, it’s user-centric. If you think of that as a music artist’s home base in the Facebook ecosystem, and as we make it more engaging for users, it’s a good piece of real estate for artists themselves. I look at all these assets starting to stack up and how they come together and make us a meaningful distribution platform for these apps.
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Facebook extends mobile page redesign to Android

pagesFacebook has begun to roll out its new mobile page layout to Android, a spokesperson from the company tells us.

Two weeks ago the social network debuted a redesign for business and fan pages on iOS, putting more actionable information about a business, brand or personality near the top of the screen. Now the design in reflected in the mobile web version of Facebook and eventually the Android app.

The redesign, with a top row of buttons and a prominent map and recommendations module, better optimizes pages for the mobile use case, for instance, looking up a store’s location or hours, viewing a restaurant’s photos or checking reviews. Options to Like, call, share or check into a place are easy to access. Instead of having to click to view a map, users can see the map, address and hours immediately. Place ratings are now visible on mobile location pages and a few recommendations can be read without having to click and load a new screen. A photos section allows users to quickly swipe through images, as they can in the mobile News Feed.

android-pages-layout

Page owners can now easily switch between the admin view and public view, which is a useful new feature. They can also pin one post to appear near the top of the screen, but they have to take this action from desktop. Facebook has eliminated the standalone sections for events, videos and photo albums. However, these will continue to show in the Timeline stream when they are posted, and one can be pinned to the top if desired.

Page owners should also keep in mind how the new design affects their cover photo since it will be darkened and the page name, description and profile photo will appear on top of it.

Facebook App User IDs help developers target users by in-app actions

developer-iosFacebook App User IDs are a new feature available to iOS developers who can use them to target their users by actions they took within their app. This is already available in the Facebook SDK for iOS, but will come to the Android SDK soon.

App User IDs are a component of Custom Audiences. Previously, advertisers could create targeting groups by hashed email addresses, phone numbers or user IDs. Now, developers have a way to target ads to their app users who haven’t logged in with Facebook or registered with an email address or phone number.

For example, a shopping app can target people who made a purchase and then show them ads with other items they may be interested in. A game developer can target engaged users of one of their games with ads for another game that they make.
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