Dan Levy, Facebook’s Director of Small Business, knows that you want more direct help and response from Facebook. The small business department has been reaching out to frustrated page owners, guiding them through advertising features such as Custom Audiences, and helping out small business owners attending events.
Levy spoke to a capacity crowd Wednesday at Intuit’s QuickBooks Connect in San Jose, Calif., a conference aimed at helping small business owners reach their goals. Levy talked about how intelligent targeting, the conversion pixel and a mobile approach can help busy small business owners find success through the site. But what if you actually want to talk with someone from Facebook about your business? That’s one of the things Facebook has been investing in, Levy recently told Inside Facebook in an interview.
Inside Facebook: Can we talk about the way that video is being utilized by small businesses on Facebook?
Dan Levy: We’ve seen small businesses using video on Facebook for a long time. There’s been a lot of organic activity already. What we’re really excited about and what we’re seeing use from is our new video views objective. If you’re a small business owner, you can click for views, which is great because it helps us get it to more people who are going to see your video. So we’ve got examples from all over the world — Grant’s Whisky from Scotland takes stuff that they were running on small TV budgets, running it on Facebook and they were really excited about the results.
Facebook’s Preferred Marketing Developer program may be getting a new look.
Earlier today, Facebook announced on the Facebook for Business page that the PMD program will be renamed Facebook Marketing Partners.
According to sister site AllFacebook, the PMD program will switch over to Facebook Marketing Partners early 2015. Facebook Marketing Partners will be split into several different categories, which could be a welcome change from the Strategic PMD/regular PMD system.
(This is an excerpt from Todd Denis’ detailed post about Facebook fan value on Augmo.)
What should you pay for a Facebook fan heading into 2015? Common sense and the average marketing budget says it’s about $1 per fan – but the potential value of that fan to your brand is likely much higher.
This in-depth article addresses the pros and the cons of widely known Fan Acquisition Costs (FAC), focused heavily around Facebook. It also provides three models for calculating your brand fans’ potential value (aside from costs): Halo Value, Leads Value and Revenue Value. Under these three models, I’ve calculated some unscientific but (hopefully) entertaining Facebook brand fan value examples:
- Oreo’s Facebook fan = $5.90
- Hubspot’s Facebook fan = $3.71
- Audible’s Facebook fan = $10.04
Adobe, a Facebook Strategic Preferred Marketing Developer, studied the Facebook performance of its clients in Q3, finding that the News Feed is increasingly becoming pay-to-play.
Adobe found that organic impressions are down 50 percent from last year, but paid impressions only rose 5 percent year-over-year.
Joe Martin, a Senior Analyst at Adobe Digital index, noted that these figures would likely change in Q4, as brands up their budget for the holiday shopping season:
We expect brands to invest more in social during the holiday season as well. As social becomes a bigger part of the holiday commerce experience, brands and retailers are going to want to make sure their messaging is being seen.
Adobe predicts that paid impressions for retail will grow 10 percent to 20 percent during Q4.
Kenshoo, a Facebook Strategic Preferred Marketing Developer, released its latest quarterly figures for search and Facebook ads.
While Facebook ads are definitely getting more expensive (cost per click is up 28 percent quarter-over-quarter and 114 percent year-over-year), they are paying off. Kenshoo reports that clickthrough rate is up 86 percent Q0Q and 148 percent YoY. Revenue from Facebook ads has risen 162 percent YoY.
Here’s a look at the Facebook and social ad performance of Kenshoo clients in Q3.
Facebook today announced changes to its ad campaign structure. Now, advertisers will be able to choose targeting, placement and bid settings at the ad set level. Inside Facebook reported these changes in August, but the company announced that the rollout is starting today.
There are three tiers in the Facebook ad campaign structure: campaign at the top, ad set in the middle, and the ads themselves as the end product.
Facebook blogged about the changes, explaining what they mean for advertisers:
This is a subtle but important change that helps businesses follow best practices for advertising on Facebook. Moving audiences, bidding and placement to the ad set level helps advertisers keep these settings consistent across all of the ads within an ad set. This makes it easier to test different ad creative (links, imagery, copy, video, etc.) against the same budget, audience and placement. That way advertisers can see which ad creative works best for each ad set they create, and make more informed decisions about the specific ads they use in their campaigns.
Through the end of the year, researchers who alert Facebook to Whitehat coding bugs in advertisements will receive double the usual bounty.
Colin Greene, a Security Engineer at Facebook, explained in a blog post:
Starting today and extending through the end of 2014, all Whitehat bugs in our ads code will receive double bounties. We recently completed a comprehensive security audit of this area ourselves. We found and fixed a number of security bugs but would like to encourage additional scrutiny from Whitehats to see what we might have missed. Also, since the vast majority of bug reports we work on with the Whitehat community are focused on the more common parts of Facebook code, we hope to encourage researchers to become more familiar with the surface area of ads to better protect the businesses that use them.
Facebook’s recent re-launch of Atlas unearths an intriguing privacy concern. Should consumer data collected under the premise of social networking be shared with third party publishers, potentially exposing it to any advertiser?
Facebook consumes only 18 percent of its users in app time; 40 percent is of users’ time is spent on games and entertainment apps, which own a fraction of the user data that Facebook does. This wealth of data that Facebook owns harbors a huge blue ocean of opportunity for app developers and advertisers alike – making the employment of Atlas an ROI gold mine.
My colleague Christine Brewer wrote a quick article for our friends over at Canada Adopts. I quickly made an ad with just a $1 lifetime budget and some light targeting to people who like adoption, foster care, and are standing for other similar causes.
I didn’t think much would come of it with such a large audience and such a small budget.
Small businesses wanting to target Facebook users closer to them have a new advertising objective: Local awareness.
Facebook announced this feature today, giving marketers the ability to target users who are within a certain radius of the business’ address:
For many local business owners, marketing is just one of the many duties they must tackle every day. That’s why we built a new feature to make advertising for local businesses easier and more effective — local awareness ads.
With local awareness ads, businesses can quickly and easily find new customers by showing ads to groups of people who are near that business’s neighborhood. Local awareness ads are built to be more cost-effective than traditional advertising channels like newspaper while offering more precise targeting and greater reach. We think they’re the best way for local businesses to reach people near them, and the best way for people who use Facebook to discover more useful things in their area.