Facebook exploring opportunities to sell premium services for businesses

Facebook Chief Operating Officer Sheryl Sandberg told CNBC today that the company is looking at opportunities to sell premium services for businesses.

“As we increase our investment in monetization, we’re thinking about premium services for business,” Sandberg said. “We’ve heard from businesses all over the world that they want more from us. There are things they’d pay for they really want us to provide. So it’s an area that we’re currently starting to explore.”

Sandberg didn’t offer any specific examples, though CNBC suggested “analytics or customer service” in its reports. Based on job listings posted to Facebook’s careers site over the past few months, we’ve suspected that the company could be making a play into providing CRM or data management solutions.

For example, in August, we saw Facebook put out a call for Product Marketing Manager, Monetization: “an expert in data management platforms” who will ”develop our plans and vision for how we can enable businesses to better reach their customers and prospects on Facebook.”

Data management platforms help advertisers organize their first party data (web analytics, CRM), second party data (from strategic partners that can match CRM records or cookies) and third party data (such as from Acxiom or Datalogix) to improve their advertising efforts. Facebook is uniquely positioned to enter this space considering the wealth of data it has in each of these areas. It has already gotten into the ad exchange market with FBX and has started matching CRM data with Custom Audiences. The company has also begun working with Datalogix to understand how Facebook ads impact offline sales.

Facebook might also be interested in offering its own CRM system. In March Facebook added a listing for a Software Engineer, Sales/Marketing Tools with the job description:

“The Sales/Marketing Tools team is inventing the future of Social CRM (Customer Relationship Management). We work closely with Product, Engineering, Sales, and Marketing teams to design and develop a suite of applications for large advertisers, media agencies, and Facebook’s global sales force.”

Another listing for a Front End Software Engineer, Sales Tools, added at the same time, includes a similar description and the question, “Are you intrigued with applying the concepts of newsfeed, social, and leader boards to business applications?” The listing also mentions “building enterprise applications using social and gamification techniques.”

Since July, Facebook has been looking for an Executive Briefing Center Manager to develop strategy and lead execution for the company’s new program to build relationships and win over new partners and advertisers. Executive briefing centers are areas for large companies to show off their technology and understand the business needs of potential customers or partners.

Sandberg wasn’t specific about the size of the opportunity for the premium services it is considering, but she said the company believes its potential in any area is “really big because of our sheer size and scale.”

Sponsored Post

Hands-On Social Media Training for Beginners


Social Media 101
In our Social Media 101 boot camp, you’ll determine the social media sites that matter most to you, based on personal and professional goals. Starting May 13, you will learn the best practices for using Facebook, Twitter, LinkedIn, Google+, Pinterest, Instagram and Tumblr, along with complete personal profiles on each site. Register today!

Leave a Reply

One Response to “Facebook exploring opportunities to sell premium services for businesses”

  1. All you need to know about the new Facebook Global Pages says:

    [...] In a recent statement, Sheryl Sandberg, Facebook’s Director of Operations, announced that the company was seriously thinking about offering premium services to brands that use their tools. The launch of the global pages feature is a confirmation that they are not only thinking about offering premium services but are already into it. It is also a confirmation that these premium services aren’t going to be within everyone’s budget. [...]

interested in advertising with inside facebook?

Social Media Jobs
of the Day

Consumer Social Media Manager

3D Systems
New York, NY

Digital & Social Media Manager

Beauty & Entertainment Company
Brooklyn, NY

Social Media Editor

OZY MEDIA, INC
New York, NY

Director of Public Relations and Social Media

Hospital for Special Surgery
New York, NY

DIGITAL & SOCIAL MEDIA MANAGER

Beauty & Entertainment Company
Los Angeles, CA

Featured Company

Join leading companies like this one and recruit from the nation's top media job seekers on the Mediabistro Job Board. Every job post comes with our satisfaction guarantee. Learn More
 

Our Sponsors

Also from Inside Network:   AppData - Facebook & iOS Application Stats   PageData - Engagement Data on Facebook Pages   Facebook Marketing Bible   Inside Network Research
 
home | site map | advertising/sponsorships | about | careers | contact us | help courses | browse jobs | freelancers | events | forums | content | member benefits | reprints & permissions terms of use | privacy policy Copyright © 2014 Mediabistro Inc. call (212) 389-2000 or email us