Facebook bug prevents some page owners from being able to hide spam comments

A Facebook bug is causing some page owners to be unable to hide comments that contain spam or inappropriate messages. Page owners can still delete comments, but the “hide” option is temporarily disabled.

Facebook tells us it is aware of the bug and is working on a fix.

Many page owners are frustrated by the issue, which has been around for at least a week based on reports in the Help Center forum. Now when page admins click the X next to a comment, they can only choose “remove,” rather than “hide” or “mark as spam.” The “hide” option is often chosen over “remove” because it prevents unwanted comments from being viewed by other fans, but keeps the comment visible to the person who wrote it. This helps avoid issues where commenters get upset that a page has removed their comments.

Page owners can undo the action if they mistakenly remove a comment, but until the bug is fixed they have to choose whether to leave some unwanted comments on their page or risk upsetting the commenter.

When comments are working properly, hidden comments appear under an ellipsis. They can be expanded and unmarked as spam.

 

Social Media 101

Mediabistro Course

Social Media 101

Get hands-on social media training for beginners in our online boot camp, Social Media 101! Starting September 4, social media and marketing experts will teach you the best practices to be successful on social. Register before July 31 to get $50 OFF with early bird pricing. Register now!

 

Leave a Reply

One Response to “Facebook bug prevents some page owners from being able to hide spam comments”

  1. Suit | Χωρίς λειτουργία απόκρυψης τα σχόλια στις σελίδες says:

    [...] έχει ένα bug λόγω του οποιου έχει διακοπεί η λειτουργία hide comment για τους περισσότερους διαχειριστές [...]

Get the latest news in your inbox
interested in advertising with inside facebook?

Social Media Jobs
of the Day

Opportunities in Digital Publishing

Pew Research Center
Washington, DC

Vice President of Technology

Emerald Media Group
Eugene, OR

Social Media Strategist

ISACA
Rolling Meadows, IL

Social Media Specialist

California Academy of Sciences
San Francisco, CA

Featured Company

Join leading companies like this one and recruit from the nation's top media job seekers on the Mediabistro Job Board. Every job post comes with our satisfaction guarantee. Learn More
 

Our Sponsors

Also from Inside Network:   AppData - Facebook & iOS Application Stats   PageData - Engagement Data on Facebook Pages   Facebook Marketing Bible   Inside Network Research
 
home | site map | advertising/sponsorships | about | careers | contact us | help courses | browse jobs | freelancers | events | forums | content | member benefits | reprints & permissions terms of use | privacy policy Copyright © 2014 Mediabistro Inc. call (212) 389-2000 or email us