Facebook Testing Private Messages Between People and Pages

Facebook has confirmed it is testing a feature that allows people to communicate privately with page owners.

This “Private Messages for Pages” feature would be beneficial for pages who would prefer to deal with customer service matters off of the public Wall. However, sending a private message does not generate a News Feed story, and if fans start to use the message feature to give a company praise or ask general questions, pages might miss out on the positive effects that would result from a person’s friends seeing the activity.

According to early screenshots from WeAreSocial.sg pictured here, page owners will have the option whether or not to accept private messages. It appears people can use the messages feature whether they Like a page or not. Admins can exchange a series of messages with users, but pages cannot initiate private conversations with their fans or others unless the user has commented or made a post on the page.

In September, Facebook removed the “Send Update” feature that allowed pages to send messages to people who Like the page, but there has never been an easy option for users to directly contact page owners. With the page redesign in February, Facebook made it possible to feature page owners and link to their profile where users can send them a private message if the page owner allows it, but this has not been intuitive for users or admins.

We have not been able to access the beta ourselves, but Facebook confirms, “We are currently testing a feature that allows people and Pages to communicate privately. We have no further details to share at this time.”

Image credit: WeAreSocial.sg

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15 Responses to “Facebook Testing Private Messages Between People and Pages”

  1. Facebook Menguji Private Messages Untuk Pages | Junaidiey Dot Com says:

    [...] Untuk pengetahuan anda, fungsi ini belum lagi dapat digunakan kerana ianya masih berada dalam peringkat percubaan. Seperti mana yang telah di umumkan oleh @insidefacebook. [...]

  2. Facebook Menguji Sokongan Messages Pada Facebook Pages | :: Cyberflyz :: says:

    [...] Facebook terus menambah fungsi baru pada laman sosial mereka itu, dimana salah satu fungsi baru sedang diuji, dinamakan sebagai Private Messages for Pages, membolehkan komunikasi antara Pages dan pengguna [...]

  3. Facebook – sedang menguji fungsi terbaru Sokongan Messages Pada Facebook Pages « Afiq Digital says:

    [...] sumber: Inside Facebook Share this:TwitterFacebookLike this:LikeBe the first to like this post. [...]

  4. Facebook testing private messaging in Pages | t-break: Tech @ Its Fastest says:

    [...] Inside Facebook confirms that the company is testing a new feature that will allow people to send private messages on Pages, which makes it easier for people to privately get in touch with someone rather than make a public wall post. It also allows companies to get the negative feedback privately instead of it being available on their wall. So a pretty nifty feature but of course admins can opt out of it if they want (which is great ofor official fan-pages of celebrities). [...]

  5. Ecco come parlare con noi says:

    [...] privatamente con i proprietari delle pagine, secondo dichiarazioni ufficiali riportate da InsideFacebook. Per capirci, potrete inviarci messaggi privati dalla pagina Facebook di [...]

  6. Facebook تختبر الرسائل خاصة للصفحات العامة | تي بريك says:

    [...] Inside Facebook أن الشركة تمتحن ميزة جديدة ستسمح للناس لإرسال الرسائل [...]

  7. Giorgio Marandola Digital Trends | Ideolo says:

    [...] quanto riportato da Inside Facebook, che riferisce di aver ricevuto la notizia direttamente da un insider, Facebook sta testando la [...]

  8. Facebook тестирует личные сообщения между страницами и людьми | Новости современных технологий, свежие стартапы - Новости Интернет - Ваш гид в м says:

    [...] подтвердил, что тестирует возможность частной коммуникации [...]

  9. Facebook Testing Private Messaging Between Pages & Fans says:

    [...] were seen in the wild, no official timetable (or approval) for these features has been released. InsideFacebook confirmed that these features were being tested currently, and Facebook stated: “We are currently [...]

  10. Facebook’ta Markalar ile Mesajlaşma Özelliği Geliyor | Sosyal Medya says:

    [...] haberini yaptığı ve Facebook’un da onayladığı ancak detayların henüz paylaşılmadığı yenilikle [...]

  11. Facebook Launches Private Messages for Pages In Asia | Alltopstartups says:

    [...] a statement released for insidefacebook.com, Facebook said “We are currently testing a feature that allows people and Pages to communicate [...]

  12. Facebook Lanzó Mensajes Privados para Páginas de Negocios en Asia says:

    [...] si fuese un mensaje que le enviaron al perfil personal de un amigo.En un comunicado difundido por insidefacebook.com, Facebook dijo: “Estamos probando una característica que permite a las personas y las [...]

  13. Quora says:

    How can I contact Facebook Page admins?…

    If you are trying to get in contact with the owner of a page who has not provided a contact email in the info section of the page, I recommend posting on the wall or leaving a comment with your email address so an admin to contact you directly.  Facebo…

  14. Facebook Sayfalarına Özel Mesaj Özelliği Geliyor | Uğur ARIKAN / Kişisel Blog. says:

    [...] gün sonrasında Facebook tarafından da doğrulanan bu gelişme ilk bakışta ufak bir yenilik olarak gibi görünebilir ama aslında Facebook [...]

  15. Should Brands Care If A Social Influencer Is Anonymous? | The Involver Blog says:

    [...] Facebook At the end of last year, Facebook announced that it would be testing a feature that would allow brands to communicate privately with specific users . This bears mentioning because some users embrace pseudonyms to avoid public exposure around [...]

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