Announcing the Facebook Marketing Service Provider Directory

Facebook Marketing Bible

Today, we are proud to introduce the Facebook Marketing Service Provider Directory, a snapshot of companies providing technical and marketing solutions for brands, celebrities, and organizations of all sizes who are marketing and advertising on Facebook.

Each entry includes areas of expertise, verticals covered, client lists, portfolio samples, news updates dating back to 2008 (where applicable), and contact information. Information is drawn from our own sources and Facebook’s Preferred Developer Program listings — and look for more updates soon.

Access to the Directory is available through the Facebook Marketing Bible, our comprehensive guide to marketing your brand, business, or app on Facebook. Learn more about the Facebook Marketing Bible here.

To request to have your company listed in our directory, please contact us at gold@insidenetwork.com.

A

77Agency
Always Be Social by Blue Eye Creative
Archrival

B

Berliner Brandung
Brand Networks
Buddy Media

C

Candytech.Biz
Carrot Creative
Colossal Squid Industries
Context Optional

D

Dachis Group

E

F

Fan Appz
Fission Strategy
Fluid
Friend2Friend

G

Gamaroff Digital
GroupCard Apps

H

Hearsay Labs

I

i2we, Inc.
Inigral, Inc.
iPlatform
Involver

J

K

KRDS
Kitoks.com
Komfo
Kremsa Design

L

Large Animal Games
Likeable Media

M

N

Nudge Social Media

O

P

Plexipixel
Pointroll
Promoqube

Q

R

Ralph
Resource Interactive

S

Scan & Target
Shuffle Interactive
SocialAmp
SocialBliz
SortPrice
StepChange Group
Stuzo
Syncapse
Sysomos

T

T3 (The Think Tank)
Techlightenment
Terralever
Textual Ads
Thuzi

U

V

Vaynermedia
Vitrue
Votigo, Inc.
Vurve

W

Webtrends
Wildfire Interactive
Wishpot

X

Y

Z

Zibaba

Learn more about the Facebook Marketing Bible.

With 100 Million Downloads on GetJar, Facebook’s Mobile Apps Reach Across Devices

An important ally in Facebook’s drive to land on hundreds of millions of phones globally, independent app store GetJar said yesterday that it has brought the social network more than 100 million downloads.

While we don’t know how many of those users ultimately convert to monthly actives, it is likely a big share of the 200 million users who regularly access Facebook on their phones.

The two companies, who share a venture investor in Accel Partners, initiated a partnership last fall. Basically, if a Facebook user tries to access the social network on their phone, GetJar detects their device and finds the right native app for them. The two companies marked 50 million downloads in early April, so Facebook’s presence on GetJar appears to be pretty steadily increasing.

While GetJar may not be as well-known as the Android or Apple app stores in the United States, it is popular in emerging markets which are key for keeping up Facebook’s growth during the next few years. GetJar is also a gateway for Facebook users who don’t carry the iPhone. More than half of Facebook’s GetJar downloads are onto Nokia devices, although Android is the fastest growing platform.

Out of Facebook’s 200 million monthly actives on mobile devices, 52.6 million are on the iPhone and about 24.9 million are on Blackberries. We don’t know current Android usage, but Facebook said it had more than seven million monthly active users in June on the platform.

Facebook has been expanding the resources and staff it devotes to mobile over the past year. It hired away Erick Tseng, who shepherded Google’s Nexus One phone from concept to launch, to serve as head of mobile products and has been expanding the number of product managers on the mobile team. The company also launched a suite of new capabilities for third-party developers earlier this month including single sign-on, which makes it easy for users to log-on to an app through Facebook without typing in personal information.

Historically, the Facebook’s iPhone version has led feature development, with apps on other mobile platforms lagging behind. But with additional engineering resources, Mark Zuckerberg said earlier this month that he wants the social network to offer parity on Android and the iPhone going forward.

The company has also been negotiating partnerships with more than 200 carriers to offer the social network on mobile phones in more than 60 countries around the world. A centerpiece of that strategy includes 0.facebook.com, a low-bandwidth version of the social network for feature phones in developing markets.

Facebook Tests Its First Search Operator, a “Quick Link” to Photos

Facebook is testing a new “Quick Link” feature in its search interface which lets users jump straight to the “Photos of…[User Name]” page by including “photos” in their search. The link to user’s tagged photos was previously only accessible beneath a user’s profile picture on their profile. Search operators like this could streamline common navigation flows.

In the past few months, Facebook has added Liked Open Graph objects to its internal search, and Liked news stories to the search typeahead. This is the first time we’ve seen the typeahead recognize search operators.

When users who are part of the test first go to use the search bar at the top of a Faceboook page, they see a a tooltip pop-up explaining that they can use the operator “photos” then a user name to see the Quick Link. The tooltip also gives a recommendation of a friend to try the feature on. Upon searching “photos” with the name of a another user who’s tagged photos a user has access to, they’ll see a “Photos of [User Name] Quick Link” item in the typeahead drop-down.

This experiment could signal a future where users could type in search operators such as “videos”, “Notes”, “Events”, or “Places” to instantly access different content associated with a specific friend. The feature would give power users the benefit of expedited navigation without cluttering the search experience of more casual users with additional buttons or options.

Buddy Media’s Tool Improved for Multi-Page Management and Teams

Later today, Buddy Media will announce several improvements that it has made to its Facebook Page management system Buddy Media Platform’s Publisher tool. Admins using the system can now see a combined stream of posts and comments to all the Pages they control, sort the stream by many parameters, and also publish to all these Pages simultaneously.

The system also now better supports multiple admins, with a view of all posts flagged by any admin, and a history of all flags and admin actions. These changes indicate that brands are now frequently represented by multiple Pages, single managers are controlling multiple Pages, and some Pages require entire teams to manage them.

In June, Buddy Media released +Global which allows companies to show localized versions of its main Facebook Page instead of creating separate local instances. When we spoke to founder and CEO Mike Lazerow in July, he said the company’s revenue is growing 50% quarter over quarter. Investors have taken not of the growth, with Institutional Venture Partners leading a round last month which raised $23 million for Buddy Media to expand its management offerings for Open Graph sites, Twitter, and YouTube.

Product Updates

Buddy Media Platform’s revamped Publisher reduces the friction of managing multiple Pages. The consolidated stream multi-Page cross-posting eliminates the need to switch back and forth between Pages. Filters and labels created for one Page can now be instantly applied to any Page. Admins can sort the stream by posts with most Likes to find especially popular user posts, or determine what kinds of content they’ve posted has received the best response.

To reduce the likelihood of mistakes and conflicts from multiple managers bulk-moderating content at the same time, Buddy Media has switched to a sequential moderation system where admins handle one post or comment at a time.

The new moderation history systems makes it more efficient for multiple admins to manage one Page. One manager can read the stream and flag any important posts which can be left in the flagged view or assigned to other admins, reducing time wasted by having many admins reading through the same acceptable content. Flags can be accompanied with notes about the content such as “Check with the product team if this claim is accurate, delete if it isn’t”.

Admins can see what moderation actions other admins have taken, which is useful for training new managers, or knowing if someone deleted a post without having to scan the entire wall to make sure it isn’t there. Other improvements include a refined user interface, and a faster, scalable, non-relational data storage system using NoSQL built on MongoDB.

Evolution of Page Management

Page management was once just a small task assigned to someone on a company’s marketing team. Companies have built more Pages that can receive thousands of posts and comments an hour, and the management role has grown to a full-time position or even one handled by an entire team. Buddy Media’s VP of Engineering Patrick Stokes explains that “the majority of our clients do represent multiple brands and thus multiple pages and need a consolidated place in which they can assign a team of moderators and community managers to watch their pages.” By creating tools which facilitate this shift, Buddy Media is positioning itself for long-term success in the industry.

PayPal’s Shoptimist Offers Group Buying and Sweepstakes

PayPal is preparing to launch its new social shopping experience Shoptimist. Shoptimists Unite will allow users to invite their friends to purchase group deals which reduce in price with more buyers, or enter sweepstakes to win popular items. Neither feature on its new Shoptimist Facebook Page are fully active yet, but PayPal is preparing itself for the post-Thanksgiving shopping rush.

PayPal has increased its focus on social this year, even as social developers have brought in new business for the eBay-owned service due to the rise of virtual goods payments.

It announced a partnership with Facebook in February to become a payment method for Facebook ads and Credits. In October it launched a reduced friction checkout process for purchasing virtual goods and currency without redirecting to another site, making PayPal a more attractive option for these kinds of transactions. Other companies offering group deals through Facebook include Wal-Mart with its CrowdSaver, heavyweight Groupon, and LivingSocial which gives a user a free coupon if three friends they invite purchase it too.

The Shoptimist Facebook Page briefly explains the experience. It’s using a Sweepstakes tab where users must Like the Page to be eligible to enter in order to stimulate growth. Prizes include electronics from Samsung and Sony, and gift cards from Netflix and Zappos.

Shoptimists Unite will allow users to invite friends to “get a group discount on this week’s hot item. If enough people buy in, we’ll sweeten the deal.” This sounds similar to existing group deal systems, but appears to be focused on physical items rather than discounts on services like dining or getting $50 worth of goods from an entire store for $25.

Lastly, users can vote on what kind of deals they want to see on Shoptimist. Amongst the options of clothes, electronics, housewares, and travel, electronics is the clear preference with over 50% of the votes.

The massive profits group deals are creating for some providers seem to have been too lucrative to pass up, even if PayPal will be extending away from its core functionality. Its trusted name and vast cross-promotion opportunities should help with customer acquisition, despite being late in following the trend.

Through Sharing and Spin-Offs, Phrases Becomes Largest Facebook App by MAU — for Now

Pre-fabricated wall post generation app Phrases has overtaken FarmVille and all other Facebook apps in monthly active user count. However, the app’s developer Takeoff Monkey disabled Phrases for US users within the last month, meaning some of the current users being counted are no longer actually active. When the app’s MAU responds in the next few weeks, it could easily drop back to #2 where it was the last six weeks. The ascension of Phrases to its current 54 million users shows that simple utility apps are still attractive, despite Facebook wanting developers to make more complex apps and games.

Phrase relies on two mechanics for its growth. First, the act of using the app to post to your wall and feed also leaves a link to the app for your friends to follow. Instead of relying on entertaining and engaging the individual user until they purposefully share the app with friends, sharing with friends is its only function.

Second, the app allows users to create their own quiz for others to answer with posts, and then share these quiz with friends. These child apps funnel MAU back to the parent-app Phrases. Similar to the Lolapps Quiz Creator and Gift Creator, when a new trend or piece of popular culture emerges, users create quizzes and phrases around it, boosting growth.

Facebook has expressed dissatisfaction with these types of rudimentary apps which primarily share instead of engage, but the nature of the open Platform is that developers will test its boundaries in pursuit of success. Apps can launch immediately and don’t need to be approved as on Apple’s platform — that openness entices developers. However, this makes enforcement more difficult for Facebook’s U.S.-based policy team, especially when apps predominantly operate in languages other than English.

Facebook needs to balance the quality of the user experience with fairness to developers. Apps like social games which increase time-on-site and tie users to Facebook are obviously more in the site’s interest than spammy apps which only take a few seconds to use. However, taking action against apps which haven’t violated Facebook’s policies or changing the platform to reduce their reach could push developers elsewhere–a less desireable possibility with Google’s social product on the horizon.

Philippines’ Largest Mobile Carrier Backs Zong Payments for Facebook Credits

The Philippines largest mobile carrier, Smart, is putting its marketing power behind mobile payments for Facebook Credits, underscoring Southeast Asia’s growing importance to the Facebook developer ecosystem. The country is Facebook’s sixth largest market behind the U.S., Indonesia, Turkey, the U.K., and France.

Zong, the mobile payments platform powering the service, lets users buy virtual goods in games from companies like Zynga and Playdom through their phones. These deals in the Philippines could introduce up to 70 million mobile subscribers to Credits and to the social network, which has 18.1 million users there.

In this Zong integration, users click “Get Facebook Credits” or the Zong button in a gaming environment, type in their mobile phone number and then wait a few seconds to receive a text message with a 4-digit PIN. They type the number in the game to confirm the transaction, which will deduct that amount from their mobile bill. Zong gets a 5 to 8 percent cut of every transaction it facilitates.

Southeast Asia is becoming a key region to Facebook; Indonesia recently eclipsed the United Kingdom as the social network’s second biggest market. Malaysia and Thailand are also posting promising growth. Thailand’s Facebook user population has grown 265 percent in the last year while Malaysia’s has more than doubled — see our Inside Facebook Gold report for more market data.

However, the revenue Facebook makes from these users is a fraction of what the company can earn in Western countries. The suggested cost-per-click for a user in the Philippines is about 16 cents, compared to about $1.80 in the U.S.

Virtual goods are thought to be a promising way to raise revenue-per-user in these markets, and Facebook has made a few in-roads already through a partnership with MOL Global to bring Credits to thousands of real-world kiosks throughout Southeast Asia.

Zong’s chief executive David Marcus said a significant hurdle stands in the way of successfully monetizing through virtual goods in these developing countries. Most gaming companies are still charging the same prices for virtual goods across the world even though local living incomes are quite different. A $1 virtual cow might be nothing to an American consumer, but it is significant in countries like India, where the GDP per capita is $1,017. One potential solution to that problem is differential pricing, but that could introduce a new problem, fraud: users could route their connections through IP addresses in emerging markets where virtual goods are cheaper.

Marcus said more than 75 percent of Zong’s payment volume comes from outside the U.S. Western European countries are still the largest international region, but Southeast Asia comes in right behind that. He said Zong spent six to nine months securing the deals in the Philippines.

Phrases Appears to, But Doesn’t Really, Pass FarmVille on This Week’s List of Fastest-Growing Facebook Apps by MAU

We’ve been tracking Phrases, the largest non-game app on Facebook, for some time. During the past week, the monthly active user count of the gigantic quiz and quote app finally intersected with FarmVille’s slowly declining MAU, leaving Phrases as the apparent king of the MAU hill on Facebook. The app’s unflagging growth also once again put it in first place on our weekly AppData list of fastest-growing Facebook apps by MAU.

Looks can be deceiving. Take a peek at the list, then keep reading for more on why Phrases is still only second-largest:

Top Gainers This Week
Name MAU Gain Gain,%
1. Original Phrases 54,354,641 +1,880,804 +4%
2. App_2_120956284629356_2299 Tag Friends 1,843,704 +1,746,064 +1,788%
3. App_2_181606049889_436 Social Fun 4,797,582 +1,575,029 +49%
4. App_2_142727279103775_7311 Hollywood City 2,693,307 +1,307,478 +94%
5. App_2_159048707462697_4831 Vegas City 1,869,890 +1,280,241 +217%
6. App_2_120563477996213_5785 Ravenwood Fair 4,121,987 +1,043,662 +34%
7. Original BandPage by RootMusic 11,008,638 +916,818 +9%
8. App_2_129547877091100_7928 Crime City 5,929,264 +906,783 +18%
9. App_2_130972710269090_3907 Social Statistics 3,181,553 +696,393 +28%
10. App_2_125318280856717_8426 Island God 1,095,505 +665,885 +155%
11. Original Game of Truth 918,801 +637,001 +226%
12. App_2_101282379928627_4393 Intelligent Elite 1,305,703 +561,708 +75%
13. App_2_157531047591855_5508 Simply Hospital 2,666,279 +540,667 +25%
14. Original FrontierVille 28,667,456 +440,786 +2%
15. Original لعبة الحقيقة 2,718,731 +440,376 +19%
16. App_2_118323554871143_5308 Entrevista Amigos 1,032,298 +423,228 +69%
17. Original Are YOU Interested? 14,435,816 +421,385 +3%
18. App_2_147473548614850_4042 عيد على صحابك 502,885 +405,987 +419%
19. Original Bubble Island 5,465,582 +404,715 +8%
20. App_2_333713683461_1100 Horoscopes 6,627,759 +376,101 +6%

The problem with Phrases’ MAU count is that it’s a trailing measurement of the past 30 days, so any drop in MAU takes that long to appear in the numbers. A more accurate day-to-day indicator is the daily active user count, in a graph of which we can see the effect of Phrases’ recent suspension in the United States:

Phrases was first suspended a month ago, when Facebook briefly cut it off worldwide. The app was then allowed to resume, but after another week, stopped serving American users. Its DAU has since fallen by over three million users. (AppData Pro subscribers can access full historical graphs, among other metrics, but the above 30 day measurement shows enough for our purposes here.)

We’ll see a corresponding drop in MAU within two or three weeks. After that begins, Phrases’ MAU measurement may even fall below that of Zynga’s second-biggest app, Texas HoldEm Poker, which has 35 million MAU.

Tag Friends and Social Fun both appear following Phrases. These are both types of friend quizzes, which ask questions and then post the answers to your, or your friend’s, wall; these apps tend to grow quickly and die young, generally as victims of Facebook policy enforcers. Lately we’ve only seen friend quizzes with mostly international userbases, like these two.

Hollywood City, Ravenwood Fair and the other games you see on the list are helping to define a new generation of successful developers on Facebook. Two especially stand out; you can read more on our corresponding Inside Social Games list.

Finally, BandPage by RootMusic has accelerated its growth considerably, and appears to be well on its way to becoming the dominant music page app on Facebook.

The Nuts and Bolts of Facebook’s Acquisition Strategy

Mark Zuckerberg has famously said that Facebook acquires people, not products.

Since making its first acquisition in 2007 with Parakey, the company has picked up small teams that may not have seen broad traction but clearly have gifted technical talent. Some of these entrepreneurs have gone on to serve as the new chief technology officer, launch the original iPhone app, Questions and Groups, run Photos and Places and lead platform.

The acquisitions replenish the entrepreneurial lifeblood of the company, which is becoming larger by the month and risks losing its young-and-hungry startup feel.

“The CEOs of companies we’ve acquired have had a significant impact on Facebook,” said Vaughan Smith, who is director of corporate development and leads partnerships and acquisitions. “They take ownership of engineering priorities and bring drive and organizational abilities.”

Facebook has acquired 10 startups this year, including a deal that hasn’t closed. That means that beyond Octazen, Divvyshot, Sharegrove, NextStop, Hot Potato, Drop.io, Walletin, and a partial acquisition of Zenbe, there are at least two more acquisitions Facebook hasn’t announced. Chai Labs was reported, but not confirmed.

Smith says he expects Facebook to do “double-ish” the volume of transactions it did this year in 2011. He added that the company is open to acquiring larger teams now, perhaps as big as 20 to 30 people, now that Facebook has grown to more than 1,700 employees. Although the company is focused on talent, it has an interest in mobile, location and payment services as targets.

Scoping out targets is a collaborative effort. Most of the time, product managers or top engineers will recommend people. Sometimes Smith and Mike Brown, who also works on corporate development at Facebook, will make suggestions after talking to the venture capital community. Having the internal support of Mark Zuckerberg, vice president of product Chris Cox, chief technology officer Bret Taylor or vice president of engineering Mike Schroepfer is key.

“The way I think about corporate development is that you’re using your balance sheet to achieve your strategic objectives,” he said. “The most important bottleneck in growing the company is finding enough of the right people.”

If Facebook is interested, there will be an initial interview assessment, talks with senior product or engineering leaders and a discussions of terms. Founders of startups Facebook has already acquired may also reach out to them. These entrepreneurs are “our best source of leads. They help us with identifying other fabulous entrepreneurs,” he said. “The best people know who the other best people are.”

Usually, Facebook is successful on the first go, but there are a few companies that have required several attempts. Deals usually take from a few days to a month to close. “If there are entrepreneurs out there that are considering a sale or their strategic options, they should be talking to us,” he said. “They can have more impact here and we’ll give them a short, straightforward answer.”

Smith said when pricing the deals, Facebook doesn’t really factor in how much the company has raised from investors. The essential criteria in pricing a deal is how much Facebook thinks a team can impact the company.

“If a company has raised a lot of capital and they’re looking for return, then that’s not a company we’re going to buy,” he said. “If we find that their price expectations are higher than we can justify, that’s where the conversation ends.” However, Smith couldn’t think of a time when investors have had to take a loss on a sale to Facebook.

“We want everyone to be happy. We primarily pay with stock and we think that’s the best way,” he said. “We’re very bullish about the prospects for Facebook and we expect that will be true for many years.”

Smith said Facebook rarely loses out to competitors. “We’re in the fortunate position of being the acquirer of choice,” he said. Sometimes Facebook will take intellectual property with a deal, but not always.

“The good are driven to make money. The great are driven to change the world,” he said. “The best platform to change the world is Facebook. We’re right at the heart of the biggest trends in social and mobile.”

He also disagreed that Facebook was helping fuel a bubble for talent and in the valuations of early-stage startups, despite warnings from venture capitalists like Union Square Ventures managing partner and Twitter investor Fred Wilson (who derided Drop.io and Hot Potato as failures in a New York Observer story earlier this week).

“There will always be a premium for great companies and great talent,” he said. “People that are exceptional are disproportionately successful and impactful. It’s unlike most other sectors in the economy. Even though on the surface, it appears to be a bubble, it isn’t really.”

He also said that that the success of past acquisitions had brushed away concerns that bringing in talent this way would create internal politics.

“We want a fair outcome for everyone. The experience to date has been that the people we’ve acquired have been such a positive for the company that everyone has embraced them,” he said.

This Week’s Headlines on Inside Social Games

ISG LogoCheck out the top headlines and insights this week from Inside Social Games – tracking all the latest developments at the intersection of games and social platforms.

Monday, November 15th, 2010

Tuesday, November 16th, 2010

Wednesday, November 17th, 2010

Thursday, November 18th, 2010

Friday, November 19th, 2010

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