Windows Live Messenger Gets Traction with Facebook Users

Windows Live MessengerFor a number of weeks, the Facebook application Windows Live Messenger, from Windows Live, has been growing significantly, and it has frequently appeared on our lists of Fastest-Gaining Facebook Apps by DAU. As of July 7th, however, it topped these charts with a daily active user (DAU) gain of 334,214. In total, the number now surpasses 1.75 million DAUs, and nears 2.7 million monthly active users. This begs the question: Why?

Windows Live Messenger for Facebook is a tool that allows users of both the free stand-alone instant messaging service and Facebook to interconnect the two. Immediately after opening the application, it prompts the user for any Windows Live login credentials they may have. Assuming they do have a login, it will direct them to the Windows Live site, where they will set up a handful of permissions regarding what they wish to see from both Windows Live Messenger and its Facebook counterpart.

There isn’t a tremendous amount that can be done, but it does interweave some of the most widely used features of both systems. Should the user allow it, from Windows Live, they should be able see their Facebook friends and their activities. Additionally, the user’s Facebook status can also be shared – as well as any feed activities – with Messenger friends.

From the Facebook side of things, any updates to Windows Live status changes or activities will be sharable with Facebook friends, and any photos one might have can also be published and tagged on the social network.

Windows Live Chat BoxAs expected, all of these can be changed from the Facebook app itself, though it is worth noting that it takes some time for all the settings to be accessible (or visible, in the case of Windows Live). For example, the settings for “Sync Status Messages,” as of this moment, remains unavailable some 30-plus minutes after the initial setup. In time, this will sort itself out, but don’t expect to be messing with everything right away. That said, many of the features worked immediately as upon logging into Windows Live Messenger as our last Facebook status update appeared as our Windows Live status.

The last convenient feature implemented is that users can fluidly add Facebook friends that use the application to their Windows Live friend’s list as well. Moreover, if they don’t have the stand-alone program itself, they can chat with them using a familiar Live interface directly within Facebook.

As Facebook Reaches 150 Million Mobile Users, It Aims for More of Them in Russia

As part of Facebook’s efforts to spur more growth around the world — especially in places where it doesn’t have many users — the company recently signed deals with two large Russian mobile carriers, making it easier for users to access the Facebook site for free from their devices. The country’s users have, for a few reasons, so far preferred local social networking services.

Russia has recently become a more serious target for Facebook, with chief executive Mark Zuckerberg saying the country has been doubling sign-ups every six months, and a developer blog post recommending that developers localize apps for it. Only a few other countries, including Japan, South Korea and mainland China (where it is banned), still have so few Facebook users.

Indeed, our Global Monitor, part of Inside Facebook Gold, shows Russia having grown more than 200 percent over the last twelve months, to 1.24 million today. That’s under one percent of the Russian population. Local competitors like VKontakte, which began life as a Facebook clone, have managed to hold their own far better than most other local social networks around the world.

The mobile plan is as follows: Facebook and its Russian carrier partners, Beeline and MTS, will provide a free version of its site using “0.facebook.com,” a stripped-down interface that includes status updates, news feeds and other core features but not data-intensive components like photos.

Most Russian mobile users pre-pay for access, meaning that they’ve tended to skimp on using mobile data services in order to save money, as the BBC notes. Making key parts of Facebook freely available means that users might want to try it out.

This free access could push Facebook’s Russia growth up even faster, judging by the success of its mobile efforts. New mobile leader Eric Tseng said at VentureBeat’s MobileBeat conference this week that the company is already reaching 150 million monthly active users via Facebook mobile apps and mobile web sites (watch the video here). That’s roughly a third of the more than 500 million people using Facebook around the world every month. Tseng’s number is up by 50 million from the 100 million mobile users Facebook said it had in February, when it announced that it had reached 400 million MAU total.

Despite Facebook’s recent Russian growth, though, its local competitors continue to have advantages. An oft-stated one is that local competitors are more culturally Russian. That advantage is hard to quantify — and may not be especially significant considering how Facebook has successfully competed against strong rivals in other countries, like StudiVZ in Germany. There are also other reasons why Facebook may still have a long march into the country, as UK-based Russia social media blogger Katya Trubilova notes:

Nevertheless, Vkontakte offers a special feature which attracts more new members daily and makes them spend a lot of time online. Members are able to view thousands of pirated copies of domestic and foreign movies translated into Russian. In addition, it’s possible to upload and download video and audio files via VK Tracker application. This is the most significant advantage of Vkontakte over Facebook. It can be perceived that the majority of Vkontakte members will not be as easily persuaded to join Facebook and to give up their convenient online entertainment. Indeed, Facebook may offer a broader range of features and the possibility to interact with an international crowd. However, this may not entirely be significant enough for the ordinary user. Yet, professionals and companies may favour Facebook’s features to use as a social networking utility for business purposes.

Facebook Allows Some Basic HTML Editing Back Into Application Info Pages

After telling application Page owners that it would remove the ability to add HTML into app Page information tabs a couple weeks ago, Facebook says it is responding to feedback from developers and allowing some basic markup formatting:

  • links: <a href=”"></a>
  • bold text: <b></b>
  • italicized text: <em></em>
  • centered text: <center></center>

It had removed HTML editing for security reasons — probably people hacking in weird effects to their Pages, that might have exposed user data. Allowing links and simple text formatting allows for a little context and flair, without the MySpace-style designs.

Facebook Makes it Easier for Developers to Let Advertisers Target Their Users

This week, Facebook added what we believe is a new feature to the application settings dashboard that lets developers add “Advertising Accounts” to their applications. What is an Advertising account, compared to a normal Admin account for an application? Essentially, those users granted Advertising Accounts for an application are considered authorized to use the “connection targeting” feature to place Facebook Ads targeted to users of that app.

The “Advertising Accounts” field is on the “Advanced” tab of the application settings dashboard

While developers could have always theoretically allowed any advertiser to use a developer account to place connection-targeted Facebook Ads, now it’s easier to manage. As a result, developers may be more encouraged to think about ways of generating value from Facebook Ads shown to users of their apps, like partnering with other agencies that are helping advertisers bid on Facebook Ads inventory.

Of course, Facebook wants to find ways to increase the number of bidders for as much of its inventory as it can. This update is one way it can do so that is aligned with the interests of developers. One thing Facebook doesn’t allow is connection targeting against applications (or pages, groups, or events) that an advertiser is not authorized for – that would lead to a lot of nasty ads.

We have asked Facebook to comment on what we assume are their intentions for this new feature, and will update when we get an official response. We’re still seeing some bugs in it as well.

Update: A Facebook spokesperson says, “This feature allows developers to give permission to specific advertiser accounts to advertise to their connections.  This is intended to let developers give access to other people within their own companies or their ad agency to advertiser their own products.  Since the developers and engineers are usually the administrators of an application, this allows for easier management of advertising campaigns across companies.”

Facebook’s Hires This Week: Prineville, Google, Nokia, Samsung and Yahoo

It would appear that Facebook has begun hiring people for its Prineville, Oregon data center, as evidenced by our weekly list of new hires to the company via LinkedIn. Other hires include many from Google, and from mobile companies. The list in alphabetical order:

  • Paul Condon has joined the company as an advertising specialist. He previously worked as an SEM/PPC executive at GoAdy and a similar position at Jobs.ie.
  • Michael Dinsmore was hired as the lead datacenter technician and worked similar jobs at Google and Apple.
  • Jeremy Downs is set to join the product marketing team at Facebook. Downs has worked as the director of marketing and partnerships and Peek, several positions at PayPal, Inc. and Justarrive.
  • Dave Ferguson, former engineering director at Google, has joined Facebook’s engineering team. In the past Ferguson worked in positions at Mahalo Logic, Ignite logic, DST Output, Intuit, Caere Corporation and IBM.
  • Chuck Goolsbee has been tapped to be the lad datacenter technician for Facebook’s Prineville, Oregon facility. Goolsbee comes from a position as vice president at digital.forest and held positions with TPD Publishing Group and Federated Department Stores.
  • Eric Newman will now be providing Mac/PC desktop support at Facebook; he comes from a position at Apple.
  • Vinod Venkataraman has joined Facebook as a software engineering from a position as a teaching assistant at the University of Texas at Austin.
  • Stanley Wang is now an acquisition marketing manager at Facebook and comes from working as the director of search strategy at Red Bricks Media. Wang previously worked at Coby Electronics, Akamai Technologies and Kinderhook Systems.
  • Wei Wang was tapped to be an engineer at Facebook, coming from a technical position at Yahoo. Wang also previously worked at Oracle.

Facebook has also brought on several interns this week:

  • Dean Eckles has joined as a research intern, coming from a staff research position at Nokia. Eckles has also served in similar jobs at Stanford’s CHIMe Lab, Nokia and Yahoo.
  • David Fong is now a software engineering intern at Facebook. Fong was previously working a similar position at Google and Stanford University.
  • Dustin Ho will join the company as a software engineering intern; he also comes from a similar position at Google and worked in like jobs at Indeed.com, Dallas Semiconductor/Maxim and the University of North Texas.
  • Torbjørn Morland is also a software engineering intern who joined Facebook this week. Previously Morland worked several positions at NTNU in Norway and Powel ASA.
  • Anton Raichuk came on board this week as a software engineer intern from a similar job at Google. Raichuk has also worked with Ukraine Computer Software.
  • Shuo Tang is also a software engineer intern at Facebook who was previously interning at Samsung Telecommunications America and Microsoft.
  • Kristopher Windsor will work for Facebook as a software engineer intern; he previously worked as a software developer co-op at IBM.

Starbucks Is the First Brand to Reach 10 Million Facebook Likes

Starbucks became the first brand on Facebook to collect a fan base of 10 million on Wednesday. This growth comes on the heels of Lady Gaga becoming the first person to gather the same number of fans.

Starbucks has undoubtedly been one of the most successful brands on Facebook, partly due to the store’s popularity and ubiquitousness, but also because the company maintains a very active presence on Facebook.

The company’s audience of 10 million people around the world has been hard won with marketing, promotions and advertising. Over the years Starbucks has given away free ice cream on Facebook, been recognized by Facebook and was also the most popular brand.

The Page is consistently one of the top 20 fastest growing Pages, as evidenced by our weekly posts showing the number of fans added to the Pages with the aid of our PageData tool. And Starbucks consistently has an update or promotion for every occasion.

In Brazil, Facebook is a Small But Viable Contender Against Orkut

[Editor's Note: The data cited in this article is excerpted from Inside Facebook Gold, our membership service tracking Facebook's business and growth around the world. Visit Inside Facebook Gold to learn more about our complete data and analysis offering.]

Around the world, there are a few major markets in which Facebook stands at a disadvantage to other social networks. In 2009, these markets looked impregnable; this year, however, we’re seeing signs that Facebook could get a foothold in even the most intractable countries.

Last week, we wrote about South Korea. This week we’re looking at Brazil, which stands alone in South America both for its language, Portuguese, and its distinctive culture.

And it  stands out online for another reason: its wholehearted embrace of Google’s social network Orkut. It’s possible that Brazil is now Orkut’s last bastion, as signs are suggesting that Facebook may have outgrown Orkut in India.

Beating Orkut isn’t such an easy task in Brazil, where Orkut likely has around 50 million users, or roughly 25 percent penetration for the country of 192 million people. That’s about equal to what Facebook has in its most penetrated large South American market, Argentina.

But Facebook has been making significant progress this year. With the latest June figures, the social network has added 2.4 million new users in Brazil through the first six months.

By our projections, Brazil should have about 14 million Facebook users by next year if it continues growing at current rates. However, growth is not typically linear for Facebook in new markets. If it can keep growing in Brazil, that number could easily be doubled, making Facebook about half of Orkut’s size.

The operative term is “if”. With a total Facebook penetration of just 2.5 percent, Brazil is anything but a sure bet. Facebook’s own advantage lies in the fact that Google seems to be concentrating its attention on creating a new social networking alternative in the United States — though in the process, the company may lose its single strongest market.

Full data on Facebook’s audience growth throughout Europe and in countries around the world is presented in the July 2010 edition of the Facebook Global Monitor report, available through Inside Facebook Gold. An Inside Facebook Gold membership also includes data on language growth, audience demographics by country, and user behavior stats for the Facebook business ecosystem. To learn more about membership, please visit Inside Facebook Gold.

Ads API Profile: Nanigans’ Cost Per Action Service

Facebook’s performance advertising system does not offer the control or analytics features to allow larger, sophisticated ad buyers to take full advantage of its rich targeting options. Last fall, an ads API was released to a limited number of developers to allow them to build tools and services that facilitate better ad buying. One such service that helps developers acquire high quality users through ads is Nanigans.

Nanigans is a social advertising service which runs cost-per-install and cost-per-action campaigns through the Facebook Ads API. Clients set a desired CPA and per day budget, and Nanigans assumes the risk, experimenting with ad creative and targeting trying to attain the CPA with a CPC low enough to net the service a margin. Clients install pixels at various milestones of their product, such as at install, completing the app tutorial, or reaching level 3 of a game. They can then split their CPA to pay Nanigans different amounts when users complete these actions which signify probability of monetization. Unlike tools which clients use themselves, like Alchemy’s ad purchase and analytics tool we profiled, Nanigans clients set budgets and monitor through a dashboard while Nanigans does most of the work.

Nanigans is a 12-person company founded by Ric Calvillo and Claude Denton who are funded by angels and have advisors including PeerPong CEO Ro Choy. The company is half engineers, rounded out with ads operations managers who handle initiating and maintaining campaigns. Since its launch in late June, Nanigans has found 24 clients who spend an average of $2,000 a day, and are mostly game developers, along with some dating and e-commerce apps. They include many companies who make mid-size games with around 500,000 MAU, according to AppData such as Clicknation (Facebook games Superhero City and Age of Champions), and Jolt Online (Farmvillian, Gangsta Zombies and the off-platform game Legends of Zork). CEO Ric Calvillo says the service works best for these medium size games because targeting is less specific for huge games with very broad audiences.

Clients use Nanigans because they want to increase traffic from monetizable users. The two work together to set target demographics, a reasonable CPA and a budget large enough to attain them. If the client has existing analytics, Nanigans can use the data to help them with this decision, or the client can install pixels to determine their current CPA. For instance, a client could say they want 18+ males from the major English speaking countries and wants to pay a $1 CPA. They have the option of splitting this payment to Nanigans, such as paying 50 cents upon install, and $2.50 upon a user reaching level 3 of a game, which 1 in 5 users who install reach. Since some users take months to start paying, the company tracks early monetization predictors like reaching a certain level instead of all the transactions themselves. Therefore for every 5 installs, the client pays Nanigans (5 x .50c) + (1 x $2.50) = $5/5 users = $1 CPA. Clients can also pay upon a user sharing with their network or other in game actions, and even set different CPIs and splits by age or country. If Nanigans can’t achieve the CPA with the given budget within a day, they’ll try new creatives or targeting, but if they still fall short they may ask a client to raise their budget, permitting Nanigans to bid higher CPCs for ad space or run more ads. Nanigans will deliver the desired traffic, with campaigns which operate at a loss being offset by margins on successful ones. The company says they accept their small current profit margins because it is thinking long-term.

Once finances and metrics are agreed on, clients can give Nanigans creative elements like images or copy to integrate, or allow Nanigans’ creative team to develop all new creative, free of charge. Ads operation managers then select targeting parameters like age or city, use a keyword discovery engine and database to choose interest segments, and automatically combine them into thousands of permutations. The only limit on the number of ad sets in a campaign is the budget, as at least a dollar is needed to test each set.

Ads then begin to run, the system first testing a sample of the different demographics, then trying multiple creatives and keywords in demographics that perform well. Preliminarily, budgets are divided so 50% goes towards proven effective ads, and 50% towards experimenting with all the created ad sets to find these top performing permutations. A combination of automated AIs (such as “The Reaper” which kills bad ads) and the ads operation manager expand the budgets of the best ads, pause underperformers, and optimize CPC bids for profits. Utilizing performance data from the ads API and the installed pixels, campaigns typically undergo 5000 changes an hour, applied at 5-minute intervals for near real-time optimization for profit. Over time, managers rotate creative and add trending keywords to keep traffic high. Calvillo says that using their system, a good ads operations manager can run 6 big campaigns simultaneously, something impossible for a client-side employee to do using Facebook’s standard performance ads buying system.

While these tweaks are being done on the back end, clients can view limited analytics and make some changes including pausing campaigns from the client dashboard. Since Nanigans assumes the risk and manages the ads, clients can’t see data including CPC, Nanigans’ effective CPA, value per click, margins, and profits, which is available to Nanigans’ managers. If they could they might jump ship after Nanigans did the experimentation legwork. Instead they can monitor impressions, clicks, click through rate, actions, actions rate, and total spend, which they can slice by campaign, date, and other parameters. The “creatives” tab shows clients which images, headlines, and copy are currently active.

The core of the client analytics is the funnel. These reports integrate data from when the installed pixels fire (called events) to show how incoming clicks whittle down to purchases. These flash graphs reveal more detail upon mouse over, and let clients see during which steps like installation, tutorial, or sharing they lose the most users. For instance, if a developer see plenty of installs but a large drop off during the game tutorial, they know the tutorial might need simplification or a code bug might be causing the hemorrhage. These graphic reports are one of the most valuable parts of the Nanigans service.

Lastly, the “events” tab allows clients to see when their pixels fire to ensure they are functioning properly. Calvillo explained that since the pixels are self-serve so clients don’t have to wait for Nanigans or have them interact with the client’s code, a big pain point of the service has been improper installation. This tab lets them diagnose and correct errors without assistance from Nanigans.

Nanigans provides a solid solution for developers who want to focus on their apps or sites, not on managing ads. Rob Calvillo thinks ads API services are superior to tools for many developers because running the tools takes a lot of understanding. “It’s a new space, everyone is new and inexperienced.” He thinks hiring a company with around-the-clock ads managers and a dedicated creative team is efficient because these specialists “get better at their jobs over time.” Clients have apparently reported spending 3x as much on their own to get Nanigans’ results. “It’s a win/win” since Nanigans’ margin goes up as they help apps become more profitable.

Calvillo says he understands that Facebook’s limited rollout of the ads API is because there’s a limited amount of support they can offer. By releasing it to companies that provide services and tools instead of using the API for themselves they create middlemen who insulate Facebook from having to work with every advertiser directly. Until ad buyers have a better understanding of how to run CPA-minded campaigns themselves, Nanigans offers a resource-light solution to attracting more paying customers.

Facebook Tests New Home Page Prompts For Its Friend Finder

Facebook is testing at least three new ways of directing users to the Friend Finder, a tool that employs the multi-friend-selector to import email contacts and send invites to join Facebook to those without accounts. Some users, including theharmonyguy, are seeing a headline on the home page above the news feed encouraging them to “Try Friend Finder”, or a panel in the home page’s right sidebar above Requests with input fields for email address and password. Facebook Impact, which tracks the number of invites to Facebook you’ve sent your friends, has also been redesigned. These tests and changes will help Facebook determine the most effective way of persuading users to ask friends to join the site.

The Friend Finder was previously linked to from the Get Connected section of the home page’s right sidebar under “Who’s On Facebook? Find your friends”, but required an extra click before submitting your email address. When a user enter their email address on one of these home page tests, Facebook checks to see if their email provider offers an authorization API such as OAuth, like Gmail, Yahoo!, and Windows Live Mail do. If it does, the password field disappears and a permissions box pops up, allowing the user to give Facebook access to their email account without explicitly providing their password.

If their email provider does not support API authorization, the user will have to type in their password. To assure users, the home page headline includes a link stating “Facebook will not store your password”, which leads to details as to how Facebook will utilize email access. Those who don’t want any information saved are directed to the “Remove Imported Contacts” page.

In other cases, the “Try Friend Finder” button automatically opens an authorization prompt for the email provider associated with the Facebook account’s primary email address. Once a user has entered their password or given authorization, Facebook imports their email contacts, determines which aren’t linked to current Facebook accounts, and allows a user to send them invitations.

After invitations are sent, users can track them at Facebook.com/impact. This page once included rows of icons that would fill in as you invited more friends, but these graphics have been replaced with a scoreboard and a large “Invite More Friends” button, or a link back to the multi-friend-selector if you haven’t invited anyone. Impact still provides users with a custom invite link they can share, and “Who’s brought the most friends so far” rankings, but is less cluttered and competitive now, having removed the tally of invites accepted and showing rankings for five friends instead of nine.

This push to get users to invite friends comes amongst other efforts to spur growth, including a Facebook blog post reminding app developers to integrate the multi-friend-selector. By testing different Friend Finder placements, authorization flows, and tracking interfaces Facebook can determine which method makes users feel most comfortable with sharing email access and helping the site grow. However, Facebook should be careful not to make users feel like they are merely a gateway to more sign ups through incessant or distracting prompts to send invites.

Facebook Lends Page Admins a Hand

Facebook has begun testing a new way of helping Page administrators launch their Pages this week by show them right from the start different ways to interact with their Pages.

Essentially, a welcome Page greets them and begins giving them tips on how to best use the Page. For example, it encourages them to post a status update and sync the account to their cell phone or Twitter account. We’ve written about syncing Facebook to Twitter before.

This move seems to be aimed towards smaller businesses and organizations using Facebook, Pages that make up the bulk of a social media strategy. Even as Facebook Page management companies such as Context Optional or Buddy Media continue to see growth in the work they do for large organizations with several Pages across dozens of countries, the smaller guys may not always have the luxury of employing their services.

We’ve written extensively about how Page administrators can get the most out of their Facebook Pages in the Inside Facebook Marketing Bible.

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