Cadbury Launches Social Music Game to Reach Facebook Users

Cadbury Freida Smooth MovesWe’ve seen more and more branded social games showing up on Facebook, as marketers try to use game features to promote their products. The latest is Cadbury’s Dairy Milk chocolate brand in Australia, with the rhythm game Cadbury Freida Smooth Moves.

Cadbury is one of the largest confectioners in countries including Australia, New Zealand, Canada, and England (as well as in a few select US stores). The game, it is based on a Cadbury commercial starring the dancing cow Freida, and it is clearly intended as a viral means to advertise the milk chocolate products. It isn’t as sophisticated as, say, some of the major social apps, but it is amusing in its own right.

When the player starts up the game, they are prompted to choose a picture from their Facebook profile. Don’t worry, for if a good one isn’t available, users are free to choose from either a gorilla or three 1950s looking TV characters, all of which based off of a series of Cadbury television commercials. We chose the gorilla, of course. Once chosen, the head is placed atop a suited figure and its time to start dancing with Freida.

MoonwalkYes, that’s right, dancing gorillas and dancing cows. As users play, the two avatars repeat a basic dance shuffle as a stream of chocolates fall in four arrow labeled rows. In a typical Guitar Hero fashion, players hit the corresponding arrow as the chocolate reaches the bottom, and as they attain certain scores (hitting the wrong key at the wrong time will detract from the score), will unlock quirky dance moves; many of which are seated in pop culture such as the Moonwalk or MC Hammer’s Hammer Time steps.

Each level is also broken up by themes such as big band, country, or pop with different dance moves associated with it. Moreover, once a dance moved as been unlocked, in the form of a badge, players can share it with their friends, complete with a video clip.

Obviously, this is the core social and advertorial element of Smooth Moves, but it’s also worth mentioning, that there are leaderboards, as well, that compare lifetime scores.

As far as game play is concerned, it is amusing to watch a cow and gorilla in a suit dance (when is it not?), the game doesn’t offer much more. While the quality of the music is high, the streaming chocolate icons and their corresponding ding, which doing when hit, feel disconnected from the game itself. In rhythm games they need to fit seamlessly together with whatever is being “played,” becoming part of each note. That’s what makes games like Guitar Hero so gratifying: Hit the note, and part of the song plays, as if you’re actually playing it — actually keeping a rhythm. That’s not really the case here, making Smooth Moves more a timing game then a rhythm game.

Video BadgeThe other chief complaint is that it doesn’t appear to be possible to choose which level a user plays when they return to the game. Each time, for us, it just restarted back at the first stage. Like in a traditional rhythm game, with a variety of different song types, players want to play the ones they like, and not everyone is going to like the music in every stage of this app.

On the upside, the folks over at Cadbury have incorporated nice incentive to play beyond amusing dance moves. Currently, each time residents of Australia or New Zealand play, they earn an entry into a drawing to win one of five 8GB Apple iPhones. And, further entries are earned by unlocking badges.

Though Smooth Moves does have its faults as a game, it certainly does better as an advertising mechanism that past attempts. Like another recent branded app from from Trident, this one looks like it will help the brand get in front of users. The question is how well these sorts of applications can show a strong return on investment. Right now, they all appear to be in the experimental stage.

Likeable Builds a Full-Service Social Marketing Business on Facebook

When Dave Kerpen and his wife Carrie founded TheKBuzz in New York back in 2007, the idea was to build a company around word of mouth marketing, he tells us. Then Facebook came into the picture. Since, the company has expanded to Boston and Chicago without any outside funding, changed its name to Likeable earlier this year and set its sights on providing brands with customer service solutions on Facebook.

We spoke to Kerpen as part of our ongoing series of Page mangement profiles. Earlier this year the company changed its name to Likeable. The name change came partly as a result of Facebook’s new Like button, but mostly because Kerpen tells us he wanted the name to reflect global brands.

The Like button goes beyond Facebook, he says, “The way Google organized the web around links, Facebook is reorganizing the entire web around Like. So, to me, Likeable is not just literal, it’s also figurative: Companies need to be more likeable to win.”

Inside Facebook: What products and services does your company provide to clients using Facebook? What types of clients are you aiming to reach?

Dave Kerpen: We are a truly a full service social media company – part consulting firm, part marketing agency, and part tech startup – providing Facebook strategy, consulting, training and execution. (This includes) fan Page, tab, and application design and execution, and Facebook ad creative, buying, and reporting. I believe that the best way to communicate with our fans is to update the stream, we are making sure our clients are communicating with their fans at least once a day. The service I’m most excited about is our Facebook Stream Management for which we develop and distribute engaging content for our clients and respond to comments and questions from fans. We work with a very wide variety of clients, from big brands such as 1-800-Flowers.com, Verizon FiOS and Neutrogena to categories such as consumer products, retailers, credit unions, travel bureaus, hospitals, nonprofits, government agencies and authors.

IFB: Can you share some highlights of how your company has helped clients meet their goals using Facebook?

DK: Last year we drove over 100,000 fans to a 50% increase in sales on “Free Chill Zone Day,” an event created entirely on Facebook. 1-800-Flowers.com has over 10 times as many fans as their competitors and was the first company to sell products directly on the Facebook platform. We’ve helped many thousands of New Yorkers quit smoking (5,300 Likes and 1,300 e-patches sent) and have safer sex using Facebook (12,800 Likes). And The Pampered Chef launched on July 14; it’s organic, no advertisements and the virtual gift app already has about 2,000 users and the Page has 49,000.

IFB: Overall, can you share metrics on the scope of your business?

DK: We were the first marcom agency in the world to have 10,000 fans on Facebook, a goal we accomplished recently. Since our founding in 2007, we have had solid triple-digit growth for three straight years. I believe that the [ed. third-party Facebook] brand business can grow over time to a $50 million business and the local business can grow to a $500 million business.

IFB: What metrics do you use to determine the success of a given campaign?

DK: Every client has different objectives, so it’s really important to define the metrics of success at the outset of work in conjunction with their objectives. Some clients care most about fans, others web traffic, others sales data, and others awareness and buzz.

IFB: What have been your biggest challenges building on Facebook platform? What mistakes have you made and learned from there?

DK: The biggest challenges are definitely how quickly Facebook changes and grows – because this affects planning significantly. For instance, when we saw that tab widths were due to change, we began designing narrower tabs for clients, and when those widths didn’t actually change for many months, a few clients were disappointed. We’ve learned to be very flexible and fast-moving, to keep up with Facebook – a worthy challenge for sure. We haven’t focused as much on tech as other players and, because of that, it’s not easy to fail.

IFB: Beyond your own efforts, what Facebook changes have noticeably helped your company?

DK: The number one change that helped was when Facebook introduced its current Page product in 2008 – which is a million times better than the original Page product for business they had, which didn’t even feed into streams. Before the Page product the way to promote a brand on Facebook was really just apps. The Page allowed brands, and those helping brands like Likeable, to really focus on building the fan base and communicating with customers. Their self-serve advertising platform has also gotten better and better, and we’ve been able to leverage its keyword targeting for clients of all sizes.

IFB: On the other hand, has Facebook made any recent changes that have noticeably hurt your company?

DK: The addition of Community Pages. It’s definitely made my clients very concerned, without a way yet for brands to manage or respond. You can imagine that if a client of mine spends big money on their Facebook presence, one thing we do is respond to every complaint on behalf of our clients on their fan Pages, so to then know that the Community Pages are potentially an aggregation of customer complains, the brand has no power to respond. It’s a frustrating situation but I’m sure Facebook will have a solution to this in the near future.

IFB: If you could ask Facebook to make a single change, what would it be?

DK: I’d like Pages and the people who represent them to be able to respond to posts on Community Pages. I’d also like to see the homepage ad buying process and value derived from homepage ads more closely resemble that of the self-serve ad platform. I’m confident that a Facebook team that includes Sheryl Sandberg, the woman behind Google’s genius AdWords product, will make that happen.

IFB: How does your work on Facebook relate to your work on other platforms?

DK: We are a full-service social media agency. So while Facebook, now with over 500 million users, is the obvious first part of any solution, we often work with Twitter, Foursquare, YouTube, LinkedIn, niche social networks and blogs to meet our clients’ goals. We will work on whatever platform the client needs and usually integrate our clients’ Facebook presence with whatever other social networks we’re using. It has to be all about each individual client’s objectives , so sometimes, smaller niche social networks will come into play, too. Twitter is currently the best tool for customer service, for example; if Facebook changes their own Community Pages, who knows, but for now customer service is best handled on Twitter. I am trying to build a company that meets its clients’ needs in terms of using social media to create more likeable organizations. I don’t want to just rely on Facebook, but the truth is Facebook is not going anywhere, so it’s a large part of what we do.

IFB: Do you have any specific plans that you can share?

DK: We’re currently building Likeable Index, a measurement of how socially active, responsive and likeable brands are online, and also the Likeable Local Platform, a scalable education, training and execution solution for small businesses to leverage Facebook and other social networks. Those are the biggies – but in the meantime, we want to continue providing our clients on Facebook with the best service in the business each day.

This Week’s Headlines on Inside Social Games

ISG LogoCheck out the top headlines and insights this week from Inside Social Games – tracking all the latest developments at the intersection of games and social platforms.

Monday, July 19th, 2010

Tuesday, July 20th, 2010

Wednesday, July 21st, 2010

Thursday, July 22nd, 2010

Friday, July 23rd, 2010

Facebook Roundup: Zuck on TV, Lawsuits, Sarah Palin, Coca-Cola, and More

Zuckerberg Interviewed on ABC – Facebook CEO gave an extended interview to ABC’s Diane Sawyer this week in which he discussed “The Social Network,” the 500 million user mark, the current ownership dispute and a possible IPO.

Facebook Updates Events Emails – Facebook recently updated the email interface for Facebook events this week, going from a text-only view to a more graphical interface matching with its latest events page changes.

Court Hands Down Opinions on Power.Com, Facebook Suit – After more than a year, the Power.Com v. Facebook lawsuit got some opinions this week. A federal judge gave a multi-part ruling on some aspects of the case, including the dismissal of Power.com’s claims that Facebook was a monopoly. Power.Com did not commit a crime by allowing users to violate Facebook’s terms of service to access their personal information by “automated means.” But, when Power.Com changed its IP address to do so, it might be a crime. The judge also dismissed summary judgement against both companies.

Facebook Relies on Users for Clean Content – As more people began to upload images to the Internet the business of screening these images for offensive content became a big business. The New York Times reported this week that, oftentimes, the low paid content reviewers suffer psychological trauma related to their jobs. As the article also describes, Facebook (like many other web companies) relies on users to flag objectionable content, which is later reviewed by employees in Palo Alto, Calif. or Dublin, Ireland. Some of Facebook’s content is outsourced, but not most of it, according to a company spokesman.

San Francisco’s Facebook Use – Facebook posted an interview with San Francisco City/County’s CIO Chris Vein discussing how social media might replace government web sites and the role sites like Facebook play in providing city services.

Sarah Palin, Facebook and a ‘Social Experiment’ – Former Republican Vice Presidential Candidate Sarah Palin wrote a controversial Facebook note this week that was automatically removed after blogger Brian Ries posted a screenshot on Tumblr urging others to flag the note as “hate speech.” Ultimately, Palin’s note was reinstated by Facebook and Ries said the result of the experiment was that freedom of speech on the Internet is still hazily defined.

Adobe Integrates Facebook Ads – Adobe Systems announced it was adding tools to its software this week that would allow online marketers to better integrate with Facebook ads. Specifically the changes will allow marketers bid for ads on Facebook through Omniture, a recent acquisition, and a company that has been an Ads API services provider for months.

Coca-Cola’s Facebook Faux Pas – Coca-Cola was forced to pull its Dr. Pepper Facebook promotion this week after the application published pornographic messages on underage users’ accounts. The app took over a users’ status updates.

People Hate and Love Facebook – A recent survey by ForeSeeResults led many to conclude that Facebook’s devoted user base hates the site. But as TechCrunch examines, the survey has issues. It struggles to explain, for example, why 57% of respondents visited Facebook every day, yet ranked the site worse than Wikipedia, even though only 20% visited that site every day.

Facebook in Patent Trial – Facebook was in court this week to defend itself in a patent-infringement trail. The suit revolves around a patent for managing electronically stored data issued in 2006 to Michael McKibben and Jeffrey R. Lamb, who work for Leader Technologies Inc.; they’re asking for royalties and for Facebook to stop infringing on their patent. Facebook said it didn’t misuse the technology and the patent doesn’t cover social networking anyway. Facebook has been habitually taken to court over extremely broad prior patents, and these cases have tended to not go anywhere.

BranchOut, Facebook’s LinkedIn? – Startup BranchOut launched a Facebook application this week that aims to provided LinkedIn-style business networking on Facebook. A very thorough review here.

Discovery Channel Connect Mimics Facebook - Campfire created a Facebook Connect integration for the Discovery Channel’s “The Colony” project. Essentially “The Colony” is a simulation of what a global pandemic would do to civilization via social media; electing to utilize Facebook Connect pulls up a users’ network in a simulated social network revolving around the pandemic. Users see (fake) posts from their Facebook friends encouraging them to survive the pandemic.

Zuckerberg on ‘The Simpsons’ – Facebook CEO Mark Zuckerberg is set to guest star on the popular television show “The Simpsons” in the upcoming season. He will play himself and tell characters on the show that even billionaires drop out of school.

Facebook Expands Like Button Functionality with Iframe Commenting, Multi-Page Publishing

Developers have been able to add commenting to Like buttons since April, if they have used the XFBML implementation of the social plugin. Today, anyone using the iframe version can also add commenting.

That’s one of a few upgrades that the plugin is getting, Facebook said today. The company explains that to get commenting in the iframe, you should use a standard layout at least 450 pixels wide.

Another key new addition is the ability for administrators of Open Graph Pages (a web page with a Like button on it) to publish to multiple Pages at once using the Graph API. Previously, you were just able to publish to people who had liked a single page, one page at a time. The result is that marketers and other Page owners can now more quickly broadcast to a wider range of people’s news feeds.

Finally, the company is allowing analytics parameters to help make Like button activity easier to track.

More Facebook Home Page Changes May Be Coming, as News Feed Test Appears

Facebook is testing a version of the news feed which collapses the previously separate Top News and Most Recent tabs into a single feed. The small group of user testers, many with less than 50 friends, see only the most relevant stories from the past few days.

There is no way to view the comprehensive, chronological list of updates provided by the Most Recent tab, leading many testers to complain they are missing important stories, seeing the same content for days on end, and feel discriminated against for not having more friends.

These tests may be in preparation for a possible home page redesign slated for September which an industry source tell us Facebook has privately discussed with partners.

Other changes that impact the home page have also surfaced or at least been mentioned recently. One is an upgraded left-hand navigation column, which began appearing yesterday. Another: company founder Mark Zuckerberg mentioned that friend lists — a feature that is now somewhat buried on the home page — are due for a revision.

In June, Facebook began testing a version of the news feed which removed the Most Recent tab but also displayed 3 large photos horizontally across the top of the feed. This new test drops the photos, but retains the combined feed. Many heavy users enjoy choosing between a feed of highly relevant stories chosen by EdgeRank and a firehose of all updates. However, users see a lot of repeat stories if they click over to Most Recent after browsing all of their Top News. Facebook has been searching for a single feed the eliminates this redundancy and is appealing to users of all usage levels.

While protests of design changes are typical, praise is rare, and the testing group is very small, the negative feedback voiced in our comments reel provides insight into how users want to consume stories. One explained, “I need to be able to see whats going on at any one time in chronological order, so I know I haven’t missed anything”, showing that a sense of calm and assurance comes from reading the entirety of the Most Recent feed. Frequent users craving fresh stories are frustrated with the longevity of content in the new format, “Since when was showing a post that happened a week ago and I have had to read 8 times already more important than anything else?”

Perhaps most interestingly was how many users were offended by how they were chosen as testers. By testing primarily on those with less than 50 friends, many believed Facebook was judging them as unpopular. “How many friends is too few?”, and “I feel like I’m being discriminated against” were common sentiments. In order to maintain the pace of innovation CEO Mark Zuckerberg touted in his speech on Wednesday, live testing is necessary. To cull data without instigating anger, though, Facebook needs to be cautious about testing only on a group sharing a sensitive characteristic like friend count.

[Image via All Facebook.]

Wooga Becomes the Fourth Large Developer to Use Facebook Credits Exclusively

Each week, it seems, we hear about another company choosing to pass by Facebook’s many independent monetization companies and use Credits, the social network’s in-house virtual currency, exclusively. Wooga, a German developer with 9.7 million monthly active users, tells us that it’s the latest.

Last week, we covered RockYou’s decision to use Credits, before the company officially announced a new contract with Facebook this Wednesday. Before RockYou, we reported the switch by LOLapps, which is known for both games and quizzes. Along with CrowdStar, Credits’ biggest cheerleader, that now makes four big companies using Credits exclusively.

There’s an interesting twist to Wooga’s story, though: the company didn’t have to switch to using Credits. For a year, since the July 2009 release of its game Brain Buddies, Wooga lacked any monetization options at all: no ads, no virtual goods, no subscriptions.

Monetization is the focus for most companies, so Wooga’s failure to include it in its first three games – now including Bubble Island and Monster World — sounds naïve. CEO and co-founder Jens Begemann doesn’t have any regrets, though.

“Our goal is more long-term,” Begemann says. “We want to create one of the top three game companies in the world — but we started roughly 20 months later than Playfish or Zynga. Last autumn, we had the decision to either monetize as quickly as possible, or raise venture capital and invest it in growing the userbase. We took that option. It’s a little bit like what Facebook did for a couple of years. We didn’t make money, but we grew.”

Since Wooga is based in Germany, it also publishes its games on StudiVZ, that country’s largest social network with 15 million users versus Facebook’s 10 million. Along with the release of Credits on its Facebook games, Wooga added monetization to its games on StudiVZ, so we naturally wondered how Credits compared.

Surprisingly, Begemann says that Credits perform almost as well as StudiVZ’s payments, which have the advantage of targeting local options like mobile payments.

“We find Facebook Credits are better than they’re being talked about if you deeply integrate them into the gameplay,” says Begemann. “If you look at Monster World, Facebook Credits is the currency, we don’t call it something else. That, as we see it, tends to reduce conversion. But if you make Credits your currency, it works pretty well.”

We’ve written extensively about Credits here at Inside Facebook. For the best of our coverage, check out our in-depth examination of the issues around the virtual currency and our interviews with industry leaders on the pros and cons of Credits, over on Inside Social games.

Crowdflower Labor-On-Demand Releases API, Partners with TrialPay

Crowdflower, a labor-on-demand provider who routes tasks from companies with labor needs to crowdsource markets like Gambit and Amazon’s Mechanical Turk, recently released an API and have begun working with online payment platform TrialPay. In hopes of being able to track reputation and quality scores for crowdsource workers across marketplaces, Crowdflower is also looking to employ a social login such as Facebook.

We spoke with Lukas Biewald on Monday at Crowdflower’s crowdsourcing work meetup, held in the company’s San Francisco office, about some of these new developments. First, the company has added Trialpay as a crowdsource labor pool. Since Trialpay is one of the first alternative payment options for Facebook Credits, this partnership could potentially allow crowdsource laborers to earn Credits for their work. It could be especially useful for younger social gamers who might not have a credit card or a source of income necessary to pay for offers like magazine subscriptions or to purchase Credits directly.

A new API from Crowdflower allows anyone to embed available crowdsource labor tasks into their site or application. The RESTful API allows for automated interaction with the Crowdflower platform, using URL-encoded key value pairs and JSON responses to perform functions such as notifying users when completed tasks have been judged.

Lastly, Biewald described his desire to get the crowdsource industry using a social login such as the Facebook Login plugin. If crowdsource laborers signed in through Facebook, Crowdflower could track their performance and create persistent reputation profiles. High-quality workers could then instantly tackle more difficult, high pay tasks if they started working through a new marketplace. Meanwhile, inaccurate, flaky workers would be unable to hide from their poor past performance by switching crowdsource employers. It would also facilitate another dream of Biewalds’: to see Crowdflower reputation ratings included in job applicant résumés.

Looking forward, Biewald said they are thinking about potential integrations with the Facebook Credits system. We’ll have more details on that as they become available. To learn more about Crowdflower’s features, pricing and clients, check out their Slideshare.

Facebook Application Bookmarks Now Drop Below The Fold If Unused For 30 Days

Today, Facebook announced an update to the bookmarks panel of the home page’s left-hand navigation sidebar in an effort to keep the panel tidy and to surface frequently used applications. If you don’t use an app occupying one of the three customizable spots for 30 days, it will drop below the “More” fold. Free spots can be automatically filled with frequently used apps. The Facebook Developer Blog adds that any application a user installs will now automatically have a bookmark created for it.

In April, Facebook introduced bookmark reordering and reduced above the fold spots so users could choose a small selection of their favorite apps to be constantly visible. However, over time as a user stopped using old apps and installed new ones, they would have to manually create bookmarks and reorder their tops spots. Facebook now takes care of this automatically to make the bookmarks panel more useful.

Molding Facebook’s appearance based not only on a user’s choices, but based on their actions marks a shift that could guide future redesigns. Privacy changes and the friends list feature have demonstrated that giving users options doesn’t necessarily mean they’ll take advantage of them. Creating a system that optimizes appearance by usage but only hides options instead of removing them means Facebook can make design alterations while minimizing potential for backlash. For instance, deleting a bookmark due to lack of use could be controversial, but merely reducing its prominence wouldn’t cause the same reaction.

The behavior-based design customization seen here could be applied to setting a default view of the news feed, reordering friend lists, or the altering the prominence of Chat features. Facebook’s decision to make these automated modifications less drastic may signal that they are learning from previous experiences with how users react to interface modifications.

During Talk, Zuckerberg Hints at Friends List Changes, Calls Upcoming Film “Fiction”

Mark Zuckerberg mentioned that Facebook is working on improvements to the friend lists feature during a talk yesterday –“hopefully soon we’ll have something more to talk about,” he said.

Friend lists allow users to categorize friends into named subsets which can be used to restrict distribution of posts, quickly invite a selection of friends to an event, view only certain people in the news feed, and organize Facebook Chat’s buddy list. Zuckerberg explained how sharing something with “friends” used to mean it was relatively private. Now, since people have friends from across their social spheres, it’s important that they be able to share with exactly who they want.

Zuckerberg also reiterated key company talking points yesterday during his talk at the Computer History Museum, formatted as an interview with David Kirkpatrick, author of The Facebook Effect. One point is that Facebook is nowhere near the end of the product roadmap; the other is that the upcoming film about Facebook’s origins, “The Social Network,” is fictional.

Friend list changes are an intriguing part of that product roadmap. “More and more people have subgroups”, Zuckerberg said, explaining how the definition of friends has evolved since the college-only days when users typically only added their peers. Since registration was opened to everyone, friends began to include co-workers, family members, and others with whom it might be inappropriate to share the same posts that you share with friends. Creating a system with which users feel comfortable sharing personal hardships only with family, jokes and wild stories exclusively with best friends, and only the most benign content with their co-workers or bosses is essential to Facebook maximizing its utility and relevance.

Friend lists, launched in late 2007, made this narrow-casting possible. However, few people have used them even when they were featured more prominently on the site. Per the latest redesigns, they are buried behind the “Friends” navigation button on the home page’s left sidebar, and require a long series of clicks to apply as a privacy parameter for posts. Zuckerberg said “Most people don’t want to create lists of things, but the act of adding friends is a very nice feeling. No doubt it would be better if everyone had these friend groups [automatically] created.”

This hint at a new version of the feature suggests Facebook will analyze user data such as people you are frequently tagged in photos with, who likes your posts, or other relevant information, like location, age, or mutual friends. If combined with instructions for use, a more prominent placement in the interface, and an easy way to share only to a certain list, friend lists could become integral to the future of engagement on Facebook.

“I don’t think we’re anywhere near the end. The product and policy decisions are going to be the most important decisions we make in the next 5 years,” Zuckerberg stressed throughout the talk. “We’re not in maintenance mode, there’s a lot of innovation to do”, he said, emphasizing their work as a platform and utility which can make any website social.

But a threat to Facebook’s longevity is the nagging user worry that the site could use their vast stores of data for evil. “The Social Network” has the potential to increase this worry if audiences think it is factual. In order to minimize reactions to the film coloring the public’s opinion of Facebook, Zuckerberg said he probably won’t see it, repeatedly using the word “fiction” to describe the film. “I wish when people did media or journalism about Facebook that they would at least try to get it right. We try to focus on building the best product and I hope that’s what people remember us for, not the stories along the way.”

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