Some Facebook Page Fan Numbers Fluctuate After Changes to the Like Feature
Web sites that have integrated Facebook’s new social plugins, especially its new Like button, appear to be benefiting — more users are coming from Facebook to their sites, for example. But we’re also hearing mixed messages from some Page owners about the benefits of Facebook’s recent changes, including lower growth in their fan counts. Some developers say they’re seeing the same things.
There may be some confusion among users about the new interfaces, and the meaning of the term “Like.” Facebook tells us it is tweaking the products to improve results.
First, a quick review of the relevant changes and launches. The company originally used the term “like” as a simple feature in its news feeds (which it borrowed from FriendFeed). If your friend posts a funny status update, for example, you can click on the “Like” button. Doing so shows your name beneath the status update, along with a thumbs-up. The action also generates a story about it that appears in your personal profile feed, and in your friends’ news feeds.
The company has expanded the Like concept in a couple ways within the last several weeks.
One is that it has changed the terminology around its fan Pages from “Become a fan” to “Like.” So if you find a Page for a new music group and you want to become a fan, you click “Like” at the top. This means you’ll show up as a fan on that Page and in your personal profile, and a story about the action will appear on you personal profile feed and in your friends’ news feeds.
Facebook also recently required all users to alter how they provide information in their personal profiles. It asked them to list Pages in their personal profiles in place of their existing information. So if you previously listed your hometown, the education institutes you’ve attended, your favorite food, music, movies, etc. you either had to match these items with Pages or you had to delete them.
Then, Facebook launched the Like Box button for other web sites. The button, and the other social plugins, have appeared across more than 50,000 web sites since the product launched two weeks ago. You’ve probably seen them on your news sites of choice. If you click on the Like button on a news article, you’ll generate a story about this in your personal profile and in your friends’ news feeds. (Note: companies can also alter the Like button to have it work the other way, so that when you click the Like button on another web site, you become a fan of its Page. However, it is not clear if this practice is widespread enough to have an impact at this point.)
In sum, Like now means users are either just sending out a lightweight message to their friends, or also becoming a fan of a Page. The difference between the two is not always obvious to users, so they may find themselves unintentionally becoming fans of Pages when they just mean to share the information with their friends, for example. The transition of personal profile information to Pages also appears to have confused users about their relationships to Pages.
The combination of all of these changes may be causing some users to first check to see what Pages they are listed as being fans of within their profiles, then going to those Pages and un-Liking them. This would explain the fan drops that some Page owners are reporting — although the only data we have to support this is anecdotal descriptions from users and Page owners.
Facebook says that is continuing to test and refine the Like Box plugin. At first, the company showed the Like button with a solid blue background if the user had already clicked on it. It changed this on Monday, so now you’ll see “You Like This” if you’ve clicked on the Like button — unless you click the button to become a fan of a Page, in which case the button will disappear. If you want to un-Like your Like in the Like Box, click on the button again. If you want to un-Like a Page, you scroll to the bottom of the left-hand navigation column and click “Unlike.”














May 6th, 2010 at 3:36 pm
All of the changes are a bit confusing!
Also you can no longer ‘Like’ someone becoming a fan on a page, as the Like link next to the news item is for you to also like the page!
Although you can still Like friends joining groups!
May 6th, 2010 at 8:43 pm
I get it… And can appreciate the innovativeness to find new ways to coonect but absolutely despise the invasive approach FB uses with your privacy. It’s simply wrong. I know 2 friends who closed their accounts in protest and have another who was reluctant to open an account for awhile and was gonna open one recently but now has decided she’d rather not deal with Facebook’s confusing changes to someone’s private profile.
May 7th, 2010 at 2:42 am
Facebook is bullshit with privacy. All the website who instal the ‘like’ button are too, they accept that Facebook collect all data about their visitors.
When you came on a site who has this ‘Like’ button, Facebook know you come on this particular site, and with the number of sites they can have a profile about your interest. For what? Not for the fun in all case, just to buy these information or made some money with that.
I close my Facebook account and really i’m happy with that, i speak more with email (it take a little bit more time but now I speak only with real friends so not so bad ;))
May 7th, 2010 at 1:56 pm
The change has had a negative impact on the efficiency and effectiveness of our Facebook Ads campaigns. After the switch from “Become a Fan” to “Like”, the conversion rate on our ads (i.e., the percentage of people who click on the ad who then become a fan) dropped by more than 50%. The result is it is now twice as expensive to acquire a new fan on Facebook. We are not pleased.
May 9th, 2010 at 3:42 pm
[...] Inside Facebook – Some Facebook Page Fan Numbers Fluctuate After Changes to the Like Feature [...]
May 10th, 2010 at 4:55 am
[...] bouton “Like” sur Facebook fait baisser le nombre de Fans des [...]
May 10th, 2010 at 11:55 pm
[...] „Become a Fan“ pakeitimas į „Like“ davė ir daugiau lankomumo, ir mažiau naujų gerbėjų, čia jau kiekvienoj situacijoj skirtingai. [...]