Facebook Begins Testing Advanced Crowd-Sourced Content Moderation

In an effort to better remove inappropriate content, Facebook is testing out what it calls Facebook Community Council, according to new Council member and Boing Boing guest poster Andrea James. Like the name suggests, this app gives users the ability to evaluate content for various types of offensiveness, or as James quote the group’s motto: “To harness the power and intelligence of Facebook users to support us in keeping Facebook a trusted and vibrant community.”

We asked Facebook for more details — the company isn’t providing screenshots but a Facebook representative basically describes a crowd-sourced version of admin tools for moderating flagged content report by users.

The Facebook Community Council is a way for users to tell us whether reported content violates our policies.  We’ve found that people aren’t shy about reporting content they come across that looks suspicious, and this is just another way of leveraging the Facebook community to help maintain the site’s trusted environment.  It’s still in an experimental stage, and we’re currently testing the application with only a very small number of users.

The “Council” tools give members only one of the following eight options for each piece of objectionable content they are shown:  Spam, Acceptable, Skip, Not English, Nudity, Drugs, Attacking (“direct attacks against public figures”) and Violence.

Facebook previously asked some users to add a crowd-sourcing application, called Translations, where they were asked to provide their own translations for different parts of the site. With a little help from professional translators, this app has made Facebook available in more than 70 languages. In the Council app, users results are averaged out over time in order to show items that are truly objectionable rather than objectionable in the minds of just a few people.

The new app won’t just give Facebook a better look at what sort of offensive content gets published on its service — it already has technology and a big customer service team working on the problem, after all. The company will also get better information about the sorts of content that people find offensive or not, and how those perceptions change over time.

[Top image via Boing Boing]

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16 Responses to “Facebook Begins Testing Advanced Crowd-Sourced Content Moderation”

  1. Facebook Turns to the Crowd to Eradicate Offensive Content says:

    [...] Community Council is actually a Facebook app and tool for evaluating content for various offenses. Inside Facebook received a statement from Facebook, confirming that the company is looking to its community to help [...]

  2. cynthia garcia manalo says:

    i appreciate your continous efforts to upgrade and make your services better for more facebook users… i support you 100%.. thanks

  3. Facebook Turns to the Crowd to Eradicate Offensive Content | Wordpress Marketing says:

    [...] Community Council is actually a Facebook app and tool for evaluating content for various offenses. Inside Facebook received a statement from Facebook, confirming that the company is looking to its community to help [...]

  4. 0.2 » Facebook Community Council, l’Applicazione per Moderare il Social Network says:

    [...] | InsideFacebook [...]

  5. Facebook Testing User Moderation « Komplett Ireland says:

    [...] comes from InsideFacebook of the change, which sees Facebook moving towards a crowd-sourced model for conten moderation. [...]

  6. „Facebook Community Council“: Facebook-Nutzer sollen verstärkt „unpassende Inhalte“ melden » t3n News says:

    [...] Facebook testet gerade eine neues Feature mit der Bezeichnung „Facebook Community Council“. Das berichtet Inside Facebook. Der Sinn: Mitglieder sollen verstärkt auffällige und anstößige Inhalte melden und somit dabei [...]

  7. Facebook Community Council, aplicación encargada de evaluar el contenido ofensivo del carelibro | Facebook Noticias says:

    [...] Vía | .insidefacebook [...]

  8. Facebook Community Council, aplicación encargada de evaluar el contenido ofensivo del carelibro | Facebook en español says:

    [...] Vía | .insidefacebook [...]

  9. Today’s News: Apple Tablets and Tiger Tales says:

    [...] testing some sort of “crowd-sourced content moderation.” (Inside Facebook). Whatever that is, it sounds scary… and I don’t want any part of [...]

  10. Reputation Defender : Facebook Community Council Allows Users to Moderate Content says:

    [...] to InsideFacebook.com, “[Facebook] isn’t providing screenshots but a Facebook representative basically describes [...]

  11. Ed Smith says:

    Will be used by Democrats to get GOP content banned, and by GOPers to get Democrat stuff banned. And by the kids of Chinese Communists to get any criticism of the dictatorship banned.

  12. Infosfera » Blog Archive » Facebook convida a comunidade para ajudar na moderação says:

    [...] um sistema de moderação de conteúdos que contará com a ajuda de seus usuários. O blog Inside Facebook relata que um grupo de cadastrados, chamado Facebook Community Council (Conselho Comunitário do [...]

  13. SearchCap: The Day In Search, January 5, 2010 says:

    [...] Facebook Begins Testing Advanced Crowd-Sourced Content Moderation, Inside Facebook [...]

  14. Siskamling Ala Facebook | DailySocial says:

    [...] dipatuhi penggunanya dalam mengupload content, baik gambar maupun tulisan. Dan ternyata menurut InsideFacebook, dalam menjaga aturan tersebut Facebook mulai melakukan crowdsourcing dengan membentuk Facebook [...]

  15. Facebook Community Council Allows Users to Moderate Content : Michael Fertik - Internet entrepreneur and CEO of ReputationDefender says:

    [...] to InsideFacebook.com, “[Facebook] isn’t providing screenshots but a Facebook representative basically describes [...]

  16. facebookmarketing.de | Facebook Connect am Beispiel von Apple – Rechtliche Stolperfallen – Ausbrecher – Flirt für Ärzte tabu – 5 Scams – Community Council (Kurzmitteilungen 22) says:

    [...] Facebook Community Council [...]

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