Facebook’s Help Center Gets UI Upgrade

For the millions of Facebook users who are trying to figure out the nuances of the service’s many features, the company has recently upgraded its Help Center. Most notably, it has added a new search results page and an improved left-hand navigation box.

The search results page has already shown results from Facebook’s own answers to frequently asked questions, as well as results from user discussions. Now, it also provides links to pages about related topics. And, if users are searching in a language that doesn’t have answers in a particular topic, the results on each topic will show them results from other languages.

The left-hand interface now more clearly divides the sub-site into conceptually different areas. The top link, “Using Facebook,” shows Facebook’s own responses. The second link, “Added Applications,” shows all of the applications that a user has added; click on each app and you can provide feedback to Facebook or the app owner.

The third link, “Help Discussions,” shows user-generated discussions on various site features. Facebook had previously more tightly integrated user discussions beneath its official explanations. Now, for example, each FAQ answer and community discussion thread now comes with its own unique URL so you can share them more easily with friends in need.

The fourth link, “Getting Started,” provides a step-by-step guide for new users. The last link, “Safety,” provides a detailed explanation of Facebook’s safety policies and efforts, as well as links to other resources on internet safety.

Other notable updates include notices on the right-hand side of the site alerting users to the privacy changes that Facebook introduced earlier this month, as well a guide to what to do if your account has been hacked or phished.

Facebook Marketing

Mediabistro Event

Facebook Marketing

Starting January 13, work with the group marketing manager of social media at Microsoft/BingAds to grow your business on Facebook! In this course, you’ll learn how to set up your company page, understand Facebook best practices, and execute a monthly content strategy. Register now!


Leave a Reply

20 Responses to “Facebook’s Help Center Gets UI Upgrade”

  1. ziera says:

    why i doesnt receive a confirmation email for my facebook account?help me a.s.a.p

  2. Ray Nowak says:

    I can access the home page of FB but it will NOT allow me to open applications , profile , photos , links and not even help

    If i go to any of the above i get a blank screen , very annoying and this is only day 2

  3. jeanette says:

    I get a blank screen I get the front fb. And everytime I go to fb I have to do refresh to get up date from someone

  4. Toby says:

    I can’t upload pics from my phone to facebook sprint told me it was a software problem you had for the blackberry updates how can I fix this

  5. Lesley Fugiel says:

    hi i can not get on to face book at all it is saying cannot connect is there something i can try to get back on it has been 2 weeks since i was on sometimes it will just appear on but the next day it will say the same thing cannot connect.hope you can help thank you Lesley.

  6. Alexander Laboy says:

    hi, i can not get into my facebook page it keeps saying incorrect phone number but i know its right because i never changed it. and i know my page is still there because i checked on my sisters page and everything on my page is still showing. this has been going on for the past 2 weeks, can you help me

  7. cindy sheehan says:

    cant get my neighbors to load in farmville ty

  8. nizam says:

    why i do not get a corfirmation passwood to get in fb.. 2 many day iwaiting but doesnt get one

  9. pat says:

    My hotmail can’t Sign-out isn’t complete…because this (https://ssl.facebook.com/accept_token.php)
    how can i fix it thank you.^V^

  10. Mary Mills says:

    I cannot access ANY games that I have signed up for on FaceBook, i.e. FarmVille, Happy Aquarium, Happy Island, etc. This is VERY frustrating!!!! It may sound stupid; but, I was in the process of a “special event” on FarmVille and TODAY is the LAST day. I entered this project with my young nephew and I guess I have let him down. PLEASE….do SOMETHING!!!!!!!

  11. Scott Shields says:

    There is a fake profile that has somehow tapped into a personal conversation with me and one of my friends and has that message as the only info on their profile . This person does not exist and is displaying my personal message and picture on their profile . I think that this is unwarranted and is probably illegal . The fake(persons) name is Stacie Jennings and has only hurtful info on the profile . Please remove this person from facebook if this is all they have to offer. I hope to hear from you soon . Thank you Scott Shields

  12. judy jensen says:

    i can not get the message reconfirming my email address off the front page of my facebook. how do i go about getting rid of this message? my email address is correct.

  13. BOB HARRIS says:

    At the time of this inquiry I have 2595 friends and when I attempt to add a friend I receive a FaceBook message that I have too many friends and fans and that if I wish to add friends I first must delete some. I thought the limit was 5000. Help me out on this please. Thank you, Bob

  14. resistenciagriega says:

    my profile has been locked. now is asking to confirm my profile by the fotos of my FB friends. i ahve about 1000 and is really difficult to know all of them and their fotos. is there any other way to confirm and reactive my profile?

  15. elsa angeles says:

    My chat signs me in and out constantly, and it sends the same thing about 3 times. Help?!

  16. Carl Essig says:

    whats with tha I can’t sign out because some facebook ?? keeps popping up saying it isn’t closed

  17. Carl Essig says:

    whats with tha I can’t sign out because some facebook ?? keeps popping up saying it isn’t closed facebook.com/accept_ token.php

  18. berrak says:

    FB dont sent me the pw code that i forgot…help me

  19. frans says:

    help me to find my lost password

  20. frans says:

    pls send me a login psswd ASAP

Get the latest news in your inbox
interested in advertising with inside facebook?

Social Media Jobs
of the Day

Assistant Editor

8 Inc.
New York, NY

Copywriter & Editor

Santa Monica, CA

Director of Marketing & Communications

Neumans' Kitchen
New York, NY

Social Community Manager

Tallahassee, FL

Editorial Director

Phoenix House
New York, NY

Featured Company

Join leading companies like this one and recruit from the nation's top media job seekers on the Mediabistro Job Board. Every job post comes with our satisfaction guarantee. Learn More

Our Sponsors

Mediabistro A division of Prometheus Global Media home | site map | advertising/sponsorships | careers | contact us | help courses | browse jobs | freelancers | content | member benefits | reprints & permissions terms of use | privacy policy Copyright © 2014 Mediabistro Inc. call (212) 389-2000 or email us