8 Best Practices for Local Coffee Shops Looking to Grow Their Facebook Pages

coffee onlineWith the amount of time people spend in coffee shops — especially people on computers — it’s not too surprising that many local establishments have Facebook Pages. Last week, we looked at how the largest coffee shop chains are using Pages, and today we’ll focus on what local shops are currently doing with their Pages and offer suggestions to better engage local customers.

While we are only able to skim the surface of all the Facebook Pages devoted to local coffee shops, a number of patterns emerge on what owners are doing. For one, even though they may only have one or a few locations, many Pages have more fans than some of the largest chains we covered in our previous post (one Philz Coffee location, for instance, has 2,350 fans while the Tully’s chain with over 100 locations only has 1,593 Fans).

Here are some key things all coffee shop Page owners should remember:

1. Make sure your contact information, especially address, is completely filled out on your Page. Make it really obvious where people can get your coffee.

2. Share menus and latest coffee creations/flavors by linking to their menu on their web site, publishing changes within the Wall (as Jitterbug Coffee Shop did) if not adding the option as a tab.

Local coffee shop photos on Facebook Pages

3. Include the Reviews app as a tab on your Page so users can provide their own feedback, like what LIFT Coffee Shop & Cafe has done.

4. Encourage fans to upload pictures taken in your establishment, and make sure to do the same as a Page owner. See Murray Street Coffee Shop as one example; this is one of the easiest and most obvious ways to create interaction with fans.

Reviews on a local coffee shop Facebook Page

5. Unfortunately, many local coffee shop Pages have tabs that also have no content – Page owners need to keep tabs (sic) on this and remove application tabs that aren’t being properly managed.

Blank discussion tab in coffee shop Facebook Page

6. Remember to get your vanity URL.

7. Make sure to post any events happening at your store on your page, and invite your fans. As Coffeecat shows, the Events tab can also be used to announce poetry reading, acoustic performances and other de rigueur cafe events.

8. Providing incentives for fans in-store is a great way to build Fan loyalty – just remember to stick to Facebook’s new rules about promotionsConsider splitting your Wall into Page owner posts and Just Fans in order to clearly communicate to your fans

Local coffee shop events on Facebook Pages

Splitting Facebook Page Wall between official and Just Fans posts

Readers: if you are a fan of a local coffee shop(s), what would you like to see improved on their Pages? Please answer (especially if you are reading this right now from a coffee shop) in a comment below.

[Photo via Wireless Coffee.]

Facebook Marketing Bible -
The Guide to Marketing your Brand, App, Website, or Content Inside Facebook

Leave a Reply

2 Responses to “8 Best Practices for Local Coffee Shops Looking to Grow Their Facebook Pages”

  1. Nidas Coffee Inn says:

    Very simple and clear. You can also do:
    x synchronise Your facebook page wall notes to Your twitter account
    x include Your Youtube channel as a Tab on Page
    x import Blog feed in to facebook Page, also as a Tab.

    See how it works:
    http://www.facebook.com/CoffeeInn

    Cheers,
    Nidas

  2. How To Grow Your Facebook Following By Pretending You’re A Coffee Shop | Marketing says:

    [...] realized that a lot of the lessons would apply to the comedy world as well. I’d recommend you check out the full article, but here’s a quick synopsis of the 8 Best Practices For Local Coffee Shop Owners (Or [...]

Inside Facebook Sponsors
Nanigans Votigo PangeaMedia Appmau LifeStreet GREE Shoutlet Frima
Featured Company
Jobs of the Day

TinyCo
San Francisco, CA

Virgin Atlantic Airways
Norwalk, CT

SponsorPay
San Francisco, CA

More Research & Information from Inside Facebook

Sign up for free email updates beyond today's news.

 

WebMediaBrands
Mediabistro | All Creative World | Inside Network
Jobs | Education | Research | Events | News
Advertise | Terms of Use | Privacy Policy
Copyright 2012 WebMediaBrands Inc. All rights reserved.