DC 311 Integrates With Facebook To Allow Residents To Point Out Problems In The District

The DC 311 service, which allows residents of the District to submit concerns about city maintenance issues, has added Facebook Connect to help people track requests and post them and their results to users’ news feeds. Users will also be able to access the Hall of Fame, which posts the top 20 users and their requests.


DC 311 uses citizens to help canvas the city to find problem areas for everything from potholes to graffiti. By utilizing this free workforce, the city is able to eliminate the cost of keeping paid employees out searching for problems instead of fixing them.

District residents can use the new Facebook widget to submit issues to DC 311, track the results, see problem areas on a D.C. map, and more. There’s also built-in features for requesting parking permits and reporting parking violations, one of the bigger concerns for city residents. Users are given the option of posting requests to their news feeds, which is an effective way of spreading word about issues to influence other residents to create their own submissions about the same problem or their own concerns.


The Hall of Fame highlights the top 20 submitters and the results of their submissions. This added feature gives users the chance to receive some recognition for the changes they’ve helped implement around the city in addition to seeing the acutal changes on the streets.


Creative Social Branding

Mediabistro Course

Creative Social Branding

Starting November 24, learn how to create a social buzz for your brand! You’ll learn how to engage with audiences on social platforms, identify and engage with current trends and influencers, and build an excellent social strategy to amplify your numbers and rate engagement. Register now!


Leave a Reply

One Response to “DC 311 Integrates With Facebook To Allow Residents To Point Out Problems In The District”

  1. DC311 acerca el ciudadano al ayuntamiento con Facebook | OGov says:

    [...] Vía InsideFacebook [...]

Get the latest news in your inbox
interested in advertising with inside facebook?

Social Media Jobs
of the Day

Social Media Strategist

A Luxury Real Estate Developer
New York, NY

Newswire Editor

New York City / Long Island, NY

Senior Social Media Brand Manager-Los Angeles Area

Brigade Marketing
Los Angeles, CA

Featured Company

Join leading companies like this one and recruit from the nation's top media job seekers on the Mediabistro Job Board. Every job post comes with our satisfaction guarantee. Learn More

Our Sponsors

Mediabistro A division of Prometheus Global Media home | site map | advertising/sponsorships | careers | contact us | help courses | browse jobs | freelancers | content | member benefits | reprints & permissions terms of use | privacy policy Copyright © 2014 Mediabistro Inc. call (212) 389-2000 or email us